Job Description

Salary

Grade 4 - 32,767 - 36,197

Contractual hours

32.2

Basis

Part time

Package

Permanent
Part Time (32.2 Hours)
Repeating working pattern:
2x 6am - 2pm, 2x 2pm - 10pm, 2x 10pm - 6am followed by 4x rest days (repeat)

Date posted

05/01/2026

Job reference

BH000846

Join our team as Careline Operator

Are you looking for a role where you can make a real difference every day? As a Careline Operator, you'll provide vital support to customers through our 24-hour social alarm monitoring and mobile response service. This is your chance to help people remain independent in their own homes, ensuring their safety and wellbeing.

Key

Responsibilities

Respond to emergency social alarm calls from elderly and vulnerable customers, following established policies and procedures. Handle customer queries and provide solutions that meet their needs. Deliver cover for Elderly Services Officers, including attending emergency calls and providing personal care support when required. Support out-of-hours messaging and CCTV monitoring services for internal and external organisations. Accurately record all interactions and maintain detailed documentation. Report health and safety issues promptly and share learning where appropriate.

What you'll need to succeed

Strong verbal and written communication skills with the ability to empathise and actively listen. Excellent customer service skills with a solution-focused approach, combined with the ability to prioritise tasks and work effectively under pressure. Digital proficiency, including Microsoft 365 applications and IT systems. A full, clean driving licence and willingness to respond to mobile calls. A satisfactory enhanced DBS check (completed during onboarding). Previous experience in customer support, ideally working with older or vulnerable adults, along with knowledge of community alarm systems and call handling (desirable).

Please note:

This is an office-based position, and the role includes working night shifts as part of a fixed working pattern.

What we offer

Generous annual leave - starting at 27 days, rising to 32 days after 5 years Birthday day off - take your birthday as paid leave Buy or sell annual leave - flexible options to suit your lifestyle Local bank holiday - extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme - emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes - save on tax and NI Pension schemes with life insurance cover Healthcare cash plan - claim back costs for dental, optical, physio & more Lifestyle discounts - cashback and savings at major retailers Learning & development opportunities - grow your career Volunteer days - up to 5 paid days to give back
Where a working pattern requires attendance on a bank holiday or a local bank holiday, the equivalent time will be credited to your annual leave entitlement.

Interview Date(s):

Interviews for this position will be held on

11th and 12th February 2026

Are you ready to play your part?

.

Applying Instructions

In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.