Job Description

SALARY

25,777 plus pension contribution

HOURS:

37 hours per week

DURATION:

31st July 2026 (Maternity cover)

LOCATION:

The Wellbeing Hub Wrexham (LL13 8AH), NEWCIS Mold (CH7 1BH) and Home Working. May be required to travel to cover other sites and events as required.

PURPOSE OF ROLE:

To provide a comprehensive service for carers in offering them information, advice, signposting, assistance and assessment to enable carers to obtain their full rights and be supported with their own well-being; under the framework of the Social Services and Well-being (Wales) Act 2014.

The assessment service, which adopts a strengths based holistic approach to a carers life and circumstances, will aim to empower and support the carer with their own personal well-being outcomes. This service will be delivered in a person-centred way through formal and informal methods.

You will need to work as part of the NEWCIS team which will include time on the duty rota, carrying out home visits to carers homes and assisting with activities and fundraising events. You will need to be able to use NEWCIS' data base, the local authority's data base and email systems to ensure all monitoring processes are adhered to.

MAIN DUTIES AND RESPONSIBILITIES:

-

Provide information, advice and signposting on a range of services and community support available to the carer, linking to the resources of DEWIS, NEWCIS and Wrexham's SPoA.

- To inform all carers of their entitlements under the Act, including their right to an assessment of their needs and encourage them to take this up.

- Undertake What Matters assessments for carers.

- To promote the service and encourage other services to undertake carer needs assessments.

- Adopt the 'what matters' approach to assessments, which is a strength based holistic assessment that empowers and supports carers to achieve their well-being outcomes.

- Encourage carers who are looking after someone with a long-term condition to register with NEWCIS which will enable them to receive long term support.

- Inform carers of the NEWCIS training, counselling, group activities and volunteering opportunities for carers and past carers to enable them to receive peer support whilst developing their skills and confidence.

- You will be part of the Duty Rota as required answering calls that are received from carers.

- Participate in collaborative events with statutory services, voluntary and private sector to increase understanding of what maintains carers health and wellbeing.

- Facilitate opportunities for carers to meet and receive support to help them understand and cope with the loss of a loved one.

- You will be required to work to the QCF level 4 or above in social care or IAA and maintain the level of qualification necessary for the post.

- Ensure regular monitoring and review of the service's activity, together with the collection of evidence / data to enable the evaluation of the service's outcomes, this will include adhering to the quality standards required by Charity Excellence, reporting and providing regular updates on progress of the work to the Team Leader in accordance with NEWCIS and funders reporting requirements.

- Maintaining and ensuring confidentiality over personal information relating to individual users of NEWCIS and company information as per the General Data Protection Regulation Act 2018.

- It is the general duty of all employees to assist with Health and Safety processes and monitoring in the NEWCIS Carers Centre on a regular basis and assist with key holder duties.

- To undertake any other duties as reasonably requested by management.

Job Types: Full-time, Temporary

Pay: Up to 25,777.00 per year

Benefits:

Company pension Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Wrexham LL13 8AH