Job Description

Purpose of the post

This is a new post which has been created to encourage participation by carers in identifying gaps in service provision and to work collaboratively with Swansea Carers Centre management in meeting identified needs. The post will also take a lead in seeking carer satisfaction with the support they have received and ensure results are fed into planning and development.

Main areas of responsibility

Engage with carers and encourage participation in efforts to identify gaps in services and ensure carer views are considered in the development of new services.

Ensure that carers views are fed into planning and development within the organisation

Coordinate formal annual carers views survey and other ad hoc survey or focus meetings

Coordinate and support the Swansea Carers Centre Carers Forum

Promote the role of Swansea Carers Centre Carers Forum

Work with Swansea Carers Hub Coordinator to ensure all carers accessing services via the Carers Hwb are contacted after three months to find out about their views of the services they receive and the process.

Feedback any information about the services received to the Carers Hwb Coordinator.

To organise own work and work as part of larger multi-professional team.

Maintain good records of work undertaken using Charity log for monitoring and evaluation purposes

Support and manage any volunteers involved in the project

Effectively manage and monitor ay budget associated with the project

Working with Carers

To work in a non-discriminatory, culturally sensitive manner which encourages all carers to access services provided by Swansea Carers Centre

Liaison Duties.

To represent Swansea Carers Centre at appropriate meetings, seminars and conferences.

Good Practice, Monitoring & Reporting

To ensure the project is meeting agreed outcomes and milestones identified in the funding bid.

To provide monitoring information and be responsible on your element of the project on the project to the funder

To prepare documents (reports/evaluation and statistical data) with accuracy and submit to the Board of Trustees and funders as required.

To contribute to the development and implementation of the organisation's quality assurance systems.

To take part in team planning, monitoring and evaluation.

To participate in continuing professional development through training and education.

General

To participate as a member of the staff team.

To work at all times within the philosophy and policies of Swansea Carers Centre.

To comply with the Health & Safety at Work Act 1974 and with Swansea Carers Centre policy, paying particular attention to the reporting of dangerous situations.

To respect the personal choice and lifestyles of colleagues, carers and people with care needs, ensuring that Equal Opportunity and Diversity principles are applied at all times.

To ensure confidentiality is maintained at all times.

To comply with the Code of Conduct.

To undertake any other duties that may be considered commensurate with the level of the post.

Swansea Carers Centre

Carer Support Worker - Person Specification

Essential Knowledge, Skills and Experience

A relevant professional qualification or relevant experience

Knowledge and understanding of the needs and issues faced by carers .

Experience of facilitating groups.

Experience of partnership working with the ability to relate to and engage with a wide range of statutory and voluntary agencies.

Knowledge and understanding of current legislation relating to the rights of carers

The ability to organise self and prioritise work, achieving targets within agreed timescales.

Able to produce written reports, including the analysis of your own work.

Good level of ICT skills

Experience of using Outlook, Word, Excel, PowerPoint and CRM databases

The ability to work effectively within a team.

Excellent verbal and written communication skills.

The ability to demonstrate awareness/understanding of equal opportunities and diversity.

Desirable Skills

The ability to speak Welsh.

Knowledge of the local voluntary sector.

Job Type: Part-time

Pay: 9,573.20 per year

Expected hours: 14 per week

Benefits:

Additional leave Bereavement leave Casual dress Company pension On-site parking Sick pay
Work Location: Hybrid remote in Swansea. SA1 2EX

Application deadline: 14/11/2025