Job Description

The vacancy
Permanent
Full time (37 hours per week)
Reports to: Senior Caretaker
Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings.
What You'll Do:
Deliver a high-quality, customer-focused caretaking service to our residents.
Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings.
Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements.
Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs.
Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts.
Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process.
Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches.
Work closely with housing officers and other stakeholders to provide a joint approach to building safety.
Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed.
What We're Looking For:
Ability to work independently (lone working) and as part of a team.
Excellent communication and customer service skills.
Experience in cleaning and general maintenance.
Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems.
Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness.
COSHH training is desirable.
Our Values:
At bpha, we live by our values:
We take responsibility: We do what we say and hold ourselves accountable.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We collaborate, value diversity, and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference for more people.
Why Join Us?
Be part of a supportive, ambitious team committed to excellence.
Make a real impact on the safety and wellbeing of our residents.
Opportunities for training and professional development.
Work in a role where your actions truly matter, every single day.
Key Dates:
Currently we are planning to interview candidates on 29th and 30th of October. We endeavour to confirm if your attendance is required by close of business on 23rd October.
However, please note that applications will be reviewed as received. Therefore, bpha reserves the right to close applications early upon identification of a suitable candidate. Early applications are encouraged.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required