Job Description

The role

Exciting news! We're on a mission to make our delivery operations more eco-friendly, and we're trading our vans for trailers. We're on the lookout for delivery riders to help us turn our green dreams into reality! As a fettler, you'll be at the heart of ensuring our customers always receive top-notch service when it comes to their beloved bikes. Your role is crucial in keeping our C&D (Collection and Delivery) service running smoothly in your assigned zone. You'll provide exceptional customer service, and most importantly, you'll ensure the safety of our customers' bikes while they're in your care. Plus, you'll be the bridge of communication between our customers and our team. We're in search of resilient problem solvers who have a genuine passion for bikes, a knack for customer service, and a natural talent for clear communication and time management. This is a part time role requiring shifts on Tuesdays and Thursdays or Wednesdays and Fridays with the option of additional shifts

Skills & experience

o A deep passion for cycling and the ability to ride a bike with a large trailer daily. o Excellent interpersonal skills, whether you're talking to customers face-to-face, on the phone, or through messaging. o Tech-savvy - you'll need to navigate multiple software systems for our delivery and collection service. o A knack for problem-solving, with a resilient and determined attitude. o A willingness to share knowledge and willingness to 'buddy up' with new riders to teach them the ropes! o A "can-do" attitude, ready to work in different seasons and environments. o Eligibility to work in the UK. o Experience riding a cargo bike. (advantageous) o Prior experience delivering goods via bike (advantageous) o Cytech or equivalent qualifications. (advantageous)

Key accountabilities

o You'll follow planned routes to collect bicycles from our customers in London and safely deliver them to their chosen workshop. o You'll also be responsible for delivering repaired bicycles back to our customers. o Ensuring the safety of our customers' bikes during transportation is a top priority. o Loading and unloading bicycles efficiently and safely. o Every interaction with our customers should be a 10/10 experience, reflecting positively on our brand. o At times, you may be responsible for planning your own routes. Training will be provided. o When you're not on the road, you'll be supporting our customer base with their bookings. This could be anything from checking in on no - shows, to making sure our collection clients book their return deliveries and various bits in between. o Handy with tools? We're a big team, and we love to help each other out. If deliveries are quiet, you may find yourself supporting your local fettle workshop o Collaboration with the wider team to ensure all collections and deliveries run smoothly and efficiently.

Benefits

o Life assurance o Exclusive discounts at major retailers, restaurants, holidays and much more o Generous staff discounts for you and your family o Award-winning training and development, with fantastic career prospects o Wide range of wellbeing support for you and your family (Employee Assistance Programme) o Kwik Fit Club o Free MOT o Cycle to Work Scheme o Trade prices on bike parts and accessories from the day you start, to keep your own bike going for a better price. o 28 days annual leave per year, and an extra day off for your birthday and an extra 3 days leave around Christmas. o Monthly team activities. o Lunch for the team is on us every fortnight.

About us

Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first. At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.

Job Reference: FETTLE00050