Job Description

The opportunity

An opportunity has arisen to recruit a full time, fixed term Appeals Case Administrator, who will support Primary Care Appeals to deliver fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and the commissioners of primary care services, such as: NHS England and integrated care boards (ICBs).

What you'll be doing

You will be responsible for the setting up of electronic case files and allocating cases to Case Managers. You will be completing any subsequent casework as requested including arranging Oral Hearings of appeals. You will be logging and processing PLR notifications and searches. You will provide general administrative support for colleagues within the Appeals team and for the wider organisation as necessary.

What you'll bring

Developed communication skills-used to dealing with a wide variety of people. Able to work in partnership and on own initiative. Proficient IT skills and ability to use Microsoft Office packages (i.e. Outlook/Word/Excel/PowerPoint). Previous administrative or customer services' experience in an office environment. Knowledge and understanding of confidentiality within the workplace (particularly within the NHS).

What we offer in return

Competitive salary and benefits package. Opportunities for career growth and development. Collaborative and innovative work environment. Work in a progressive environment towards data-driven strategies. A commitment to diversity, equality, and inclusion. Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

24 hours employee assistance programme from Health Assured (EAP) Eye care vouchers for Specsavers. Health service discounts. Blue Light card, a discount service for the emergency services and the NHS. Cycle to work scheme. Season ticket loan scheme.

About us

NHS Resolution is a not-for-profit arm's length of the NHS working for health care providers to resolve claims, concerns and disputes fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.


To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 26 October 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.