Job Description

Junior Case Executive

Full-Time Monday to Friday (9-5)| In-Office Role / Hybrid after Successful Training Period (1 day WFH) | Stafford (ST16)

Are you a driven, ambitious, tech-proficient individual eager to grow in a fast-paced environment? An exciting opportunity awaits to join Tula, a well-established business specialising in clinical negligence and serious injury.

Tula is an ambitious start-up that's part of a company with over 25 years of industry experience. In just over five years, Tula has seen rapid growth, with even bigger plans ahead. If you're someone who loves a challenge, thrives in a modern, innovative workspace, and is hungry for career advancement, this role could be your next big step!

What You'll Do:

As our Case Executive, you'll be at the heart of operations, managing caseloads and providing essential support to Solicitors and Doctors. You'll utilise cutting-edge case management software (Proclaim by Access) to ensure smooth workflows while playing a key role in the creation of medical reports. You'll also handle a variety of administrative tasks that keep everything running like clockwork, from file management to responding to client queries.

Why Join Us?

This is more than just a job - it's a chance to be part of an exciting growth journey. We offer a supportive, friendly team environment where your contributions are valued, and your career development is a top priority. You'll benefit from hands-on training, ensuring you're fully equipped to excel in your role and grow with the company. Plus, we're a dog-friendly office, so feel free to bring your furry friend along! We also pride ourselves on being a family-friendly workplace - if childcare issues arise, bringing your child to the office is absolutely fine.

Who We're Looking For:

We want someone with a "can-do" attitude, who takes ownership and delivers with precision. If you're proactive, detail-oriented, and customer-focused with a desire to learn and improve, we'd love to meet you.

Key Responsibilities (Training Provided):

- Operate case management software (Proclaim by Access) to handle caseloads.

- Maintain and update client databases with confidential information.

- Manage administrative tasks such as scanning, filing, and archiving.

- Respond promptly to client queries with exceptional service.

- Collaborate with solicitors and doctors to ensure smooth operations.

- Answer phones, take messages, and provide essential support to the team.

What You'll Bring:

- Excellent communication and multitasking abilities.

- Customer-focused with excellent customer service skills and a professional telephone manner.

- Presentable and professional.

- The ability to be proactive and take initiative in a fast-paced environment.

- Strong attention to detail and exceptional organisational skills.

- Empathetic, with the ability to understand client and expert needs.

- Computer literate, particularly with Excel, including using the filter and sorting functions.

- Good oral and written communication skills.

- Strong project management skills.

- Ambitious and eager to grow with the company.

- Discretion and trustworthiness when handling confidential information.

Your Experience & Qualifications:

- Degree-level education or relevant work experience.

- Prior experience in a professional or legal environment is ideal.

- Tech-savvy and quick to learn new software systems.

Salary & Perks:

- Starting salary: 23,809.50. Salary increase opportunities within first 6-12 months of employment!

- Career progression opportunities.

- Modern office facilities with an on-site car park.

- Company pension.

- Dog-friendly office and family-friendly policies that allow flexibility when childcare arrangements fall through.

- Early finish Fridays.

- Hybrid working available after training period. (1 day WFH)

- Enhanced Annual Leave

- Enhanced Bereavement Leave

- Employee Assistance Programme (EAP)

- Discounts via Bright Exchange

- Corporate Team Days

- Dress down Fridays.

- Community Champion Programme.

Join Us in Stafford!

If you're ambitious, committed, and eager to take your career to the next level in a supportive and innovative environment, apply today to become a vital part of our Tula journey.

Job Types: Full-time, Permanent, Graduate

Pay: From 23,809.38 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Free parking Health & wellbeing programme On-site parking Referral programme Work from home
Experience:

Case management: 1 year (preferred) Organisational skills: 1 year (required) Project management: 1 year (required)
Location:

Stafford ST16 3HS (preferred)
Work Location: In person