Case Handler

Blackburn, ENG, GB, United Kingdom

Job Description

Company Overview



Concise Medico Ltd is a leading medico-legal reporting agency located in Blackburn, Lancashire with over 10 year experience in this industry. We specialise in providing nationwide clinics for medical reporting, rehabilitation, and diagnostics tailored to the legal industry. Our modern office is conveniently situated near local bus and rail stations, making it easily accessible for our team.

Summary



We are seeking a Handler to join our dynamic team at Concise Medico Ltd. In this role, you will be instrumental in facilitating communication between clients and our medical professionals, ensuring accurate data entry and effective management of medico-legal reports. Your contributions will directly impact the quality of service we provide to our clients.

Responsibilities



Manage incoming communications from clients and medical professionals. Ensure accurate data entry of medical reports into our systems. Assist in coordinating appointments for medical assessments and rehabilitation services. Analyse client needs and provide appropriate information regarding our services. Maintain a professional demeanour while handling phone inquiries and follow-ups. Support upselling opportunities by informing clients about additional services available.

Requirements



Strong communication skills - written, verbal, and active listening Comfortable dealing with sensitive information and maintaining confidentiality High level of attention to detail and accuracy Organised and proactive, with strong time management skills Ability to multi-task and prioritise workloads effectively Professional, positive, and calm under pressure Confident building relationships with experts and providers Capable of making sound, judgement-based decisions Eager to learn, develop new skills, and adapt to changing priorities A collaborative team player with a proactive, can-do attitude
If you are passionate about making a difference in the medico-legal field and possess the skills we are looking for, we invite you to apply today to join our dedicated team at Concise Medico Ltd!

Job Types: Full-time, Part-time

Pay: 23,000.00-24,500.00 per year

Expected hours: 37.5 per week

Benefits:

Canteen Free parking On-site parking Sick pay Transport links
Work Location: In person

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Job Detail

  • Job Id
    JD3519101
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Blackburn, ENG, GB, United Kingdom
  • Education
    Not mentioned