Job Description

About Awdry Law:

Established in 1750, we are an award-winning firm having been presented in the past with the Law Society's Excellence Award for Innovation and two awards for excellent customer service. From our offices in Devizes, Chippenham, Marlborough, Royal Wootton Bassett and Swindon, we serve clients in Wiltshire, Berkshire, Hampshire, Somerset, Gloucestershire, Bath, London, and throughout the UK. We provide a comprehensive range of first-class legal services for individuals, families, and businesses.

Our purpose is to provide excellent client service and exceed expectations by being dynamic, inspiring, and proactive; client service is at the heart of everything we do. We have a fantastic group of people who work hard, are dedicated and demonstrate great commitment so In return for aiming towards these standards we will back you, help you to improve and support you the best we can.

Why You'll Love Working with Us:

Join us and be part of a culture that values creativity, hard work, individuality, ambition, and fun! We offer competitive pay, fantastic employee benefits, and the opportunity to grow in a thriving, forward thinking environment. And yes, our legendary social outings are not to be missed! This is more than a job; it's a chance for you to develop new skills and be part of our success.

We have a fantastic group of people who work hard, are dedicated, and demonstrate great commitment so in return for aiming towards these standards, we will back you, help you to improve and support you in being the best we can.

Our values are the platform upon which everything is built:

Everything starts with you

People matter, whether you are a client or part of our team

Always driving forwards

We always show ambition and energy to achieve results

Be Brilliant

We create positivity, excellence, and innovation in all we do

Every person, every time

We are consistent and reliable and give our best, every time.

Job Purpose:

To assist with the implementation, maintenance & control of elements of the Information Technology (IT) within Awdry Law, at all locations as necessary and as instructed by the departmental manager. To assist the IT Systems & Software Developer to make changes and recommendations for the firm's case management systems as required by the departmental manager and the senior partners of Awdry Law.

Typical Activities:

Responsibility for

: -

Case management scripting, troubleshooting, and evaluation of opportunities for process improvement throughout Awdry Law.

Provide front-line user support and technical assistance to Awdry Law staff thus enabling staff to use the IT resources to their full potential

Assist with the installation and configuration of peripheral devices.

Assist with education in the use of PC operating systems/ packages/ applications.

Maintain a good working relationship with supervisors and staff.

Carry out other tasks as directed by the departmental manager which may not be specifically identified as tasks set out above or linked to the role. Where such tasks are set over a period of time that significantly alters the role of the post then a re-evaluation will take place.

ESSENTIAL AND DESIRABLE SKILLS, EXPERIENCE AND QUALIFICATIONS

Skills

Essential:

The ability to work without supervision.

Keyboard skills and a good understanding and knowledge of computers

Pleasant telephone manner

Good communication skills

The ability to work on their own initiative or as part of a team

Ability to prioritise tasks effectively

Enthusiasm for developing own knowledge

Staying calm when under pressure.

Good organisational skills

To be focused and have great attention to detail

Should be able to keep up with technological developments within IT.

Experience

Desirable:

Exposure or use of the following would be ideal (but not expected)

Lexis Nexis Visual files

SOS Practice Manager / Connect

Microsoft Windows operating system

Microsoft Windows Servers

Querying Progress or Microsoft SQL Server databases

Microsoft Active Directory

Microsoft 365 and Azure online services

Server virtualisation (hypervisors such as VMware or Hyper-V)

Smart phone apps (e.g. Apple / Google)

Anti-Virus / Malware services

Web Filtering

LAN/WAN

VoIP Telephone services

Business printing services

Additional Notes:

You will be expected to attend all update training as required.

This Job description is not intended to cover all aspects of the role. You may be required to complete other tasks that are in keeping with the general nature of the position.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Free parking Life insurance
Schedule:

Monday to Friday
Work Location: In person