Job Description

JOB TITLE:

Case Management Officer - Debt Recovery

LOCATION:

Spalding / Horncastle / Boston

SALARY:

24,308 per annum

We are recruiting to our Revenues & Benefits Service, PSPS are on the lookout for enthusiastic team players, who can bring existing skills to our team!

Due to recent changes within the Revenues & Benefits service, we are excited to be offering an opportunity for a permanent full-time role within the Debt Recovery team.

As a Case Management Officer within the Debt Recovery team, you would play a key role in our service, ensuring the prompt and efficient billing, collection and recovery of Council Tax and Business Rates on behalf of our client councils.

The successful candidate would be part of a team whose main focus is maximising collection of both Council Tax and Business Rates whilst supporting our customers who may need additional advice and guidance to resolve their outstanding debts and maximise their income.

Typical duties include:

Accurate and timely updating of customer records. Dealing with customers by phone, and in writing to provide advice, explanations and clarification of decisions and actions. Negotiate payment arrangements to maximise recovery and minimise ongoing, escalating debt. Provide support to individuals to seek appropriate advice and guidance where a possible vulnerability is recognised.

The successful candidate will have

:

Previous customer service experience in a debt management environment or supporting customers struggling with debt is essential GCSE level C/4 or above in English and Maths Awareness of Council Tax, Business Rates, Housing Benefit / Council Tax Support A flexible approach to accommodate changing priorities

Who we are

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."

We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:

All-In Days, Leadership Days & Team Away Days:

Opportunities for growth and bonding.

Annual Awards Night:

Celebrating our achievements.

Staff Briefings:

Keeping everyone informed and engaged.

Early Careers Programme & Buddy Scheme:

Supporting new and Entry level talent.

What do I get in return?

Local Government Pension Scheme-

Secure your future with a robust pension plan, 23.1% employer contribution

Annual leave-

Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday offWe also provide an option for you to flex when you take your bank holidays.

Hybrid working-

Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance-

Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform-

Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies-

including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees' lives

Career progression-

Opportunities for professional growth and development

*A qualifying period will need to be completed to obtain these benefits

Want to find out more?

View our corporate video

Visit our website

If you are interested in having a confidential conversation about the role, please contact Rebecca Walmsley, Debt Recovery Team Leader, at Rebecca.walmsley@pspsl.co.uk or 01507 613330.

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Job Types: Full-time, Permanent

Pay: 24,308.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Transport links Work from home
Schedule:

Monday to Friday
Application question(s):

Do you have previous experience of working with debt management / supporting customers struggling with debt?
Work Location: Hybrid remote in Wyberton PE21

Application deadline: 13/06/2025