Job Description

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?



This is a fixed term opportunity for four great candidates to join us for 6 months and help to make a real difference.



This could be your opportunity to join our team of Case Officers delivering frontline services to the Canterbury district. If you have an appetite for learning, enjoy variety and want to join a friendly team who are redefining how council services are delivered, we'd like to hear from you

What's in it for you?

You will receive a salary of 30,105.50 pro rota. Cost of living pay award negotiated annually as a salary increase. Flexible, hybrid working - Our team is hybrid but with the nature of this role it will be mostly office based. We offer a generous annual leave entitlement. You will receive 23 days annual leave (pro rota), which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. We work a 37-hour week Monday to Friday and do not work on Bank Holidays. A fantastic local government pension scheme. We'll support and encourage your career by providing excellent opportunities for training and development. We have a new office right in the heart of the city centre. Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

About this Level 2 Cases Services Officer job:

Here's what you will be doing:

This role is administration focused and will be an integral part of preparing data to transfer to a new records system Collating information from various sources Creating, updating and management of records on our internal systems Data cleansing of internal systems ready for transfer Digitising of paperwork to document management system Transfer of electronically held documents to a new filing system Scanning and filing of legal documentation

Working pattern

You will be working a 37 hour week Monday to Friday, excluding bank

holidays. You should be available to work between 08:30am and 17:00 as these are the service open hours.


The role is a 6 month fixed term contract. Our team is hybrid but with the nature of this work it will be mostly office based

About you, you will have the following:

Computer literate including a good working knowledge of Microsoft Office 365 programs and experience of case management systems Good administrative skills with attention to detail when updating or creating records in case management systems. Checking and verifying documents Work as a team player Good communication skills, both written and verbal Resilience to working in a fast-paced environment, ability to prioritise and meet deadlines.

Interviews are planned to take place week commencing 10 November 2025.

With a view to start as soon as possible depending on your availability and pre-employment checks



This is a great opportunity for someone who is interested in making a difference to our property services. If this job opportunity looks right for you, then please apply today.



Simply click the "

Apply Online

" button and create your account to begin your application form.



For an informal chat to find out more about the role or what it's like to work for Canterbury City Council's Case Services Team, please contact Julia Manning, Case Services Team Leader Julia.Manning@canterbury.gov.uk

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.



Our diversity strengthens our ability to serve the diverse communities we support through our work.



To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

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