Job Description

Location:

Calne, Wiltshire (with travel as required)

Salary

: Competitive, based on experience

Contract

: Full-time, Permanent

Hours:

Monday-Friday 8 hours per day (including a paid 30-minute lunch break) with a shift pattern of 9am-5 pm or 10am-6pm.

Are you highly organised, detail-oriented, and looking to make a real impact in a growing company? This could be the perfect role for you!

Family Wise Limited, a leading probate research and genealogy firm, is on the lookout for a

Case Support Administrator

to join our expanding team.

The Role

As a Case Support Administrator, you'll play a crucial part in helping our cases progress efficiently by liaising with financial institutions, processing documentation, and supporting estate payments. Working closely with our Case Managers and other departments, you'll help ensure we continue delivering a top-tier service to our clients and beneficiaries.

You'll be part of a collaborative team, handling a high volume of tasks with precision and professionalism. Every day will bring something new, and you'll be supported in developing your skills as you grow with us.

Key Responsibilities

Liaise with organisations and financial institutions to progress estate cases Manage estate documentation, including client identification, contracts, and payments Maintain accurate records and tracking tools Draft and audit correspondence to beneficiaries Support internal communications and workflow Engage in continuous learning and development opportunities

Why Join Us?

At Family Wise Limited, we are committed to creating a positive, supportive, and rewarding work environment. We offer a comprehensive employee benefits package that includes well-being and health support, recognition initiatives, professional development opportunities, and access to exclusive discounts. We believe in celebrating success, encouraging growth, and supporting our team both personally and professionally.

Skills Required

Highly organised and detail-focused An excellent communicator Comfortable using Microsoft Office, CRM systems, and digital tools Self-motivated, proactive, and resilient under pressure A team player with a can-do attitude Able to handle sensitive situations with professionalism and empathy

How to Apply:

Please send your CV and a cover letter to sophie@family-wise.co.uk with the subject line "Case Support Administrator Application."

We look forward to welcoming a passionate and driven individual to our team!

Job Types: Full-time, Permanent

Benefits:

Casual dress Employee discount Health & wellbeing programme
Ability to commute/relocate:

Calne SN11 0BS: reliably commute or plan to relocate before starting work (preferred)
Location:

Calne SN11 0BS (preferred)
Work Location: In person