Job Description

Ref: 26/363

Case Worker

Scale 5b (30,024- 31,537 per annum)

37 hours per week

Permanent

At BCH we are committed to supporting residents to live safely and independently in their own homes. Our Care and Repair team plays a vital role in delivering practical housing related support for all Blackpool residents and we are now looking to recruit a Caseworker to support the service.

About the Role

This role offers the chance to provide essential casework support to vulnerable residents. You will undertake thorough assessments and provide advice and support to enable customers to remain safe and independent at home.

You will manage a varied caseload, supporting customers referred for major adaptations, home repairs and affordable warmth measures. This will involve providing support through the application process, carrying out financial assessments, coordinating works and liaising with contractors and partner organisations. You will take responsibility for progressing cases from referral through to completion, ensuring compliance with statutory grant requirements, relevant legislation and local policies.

You will work closely with families, health and social care professionals, housing teams and voluntary sector partners to achieve positive outcomes and ensure a joined up approach.

You will be responsible for maintaining accurate case and financial records, managing workloads effectively and ensuring all funding documentation is complete prior to approval. The role also requires adherence to procedures relating to legal charges on properties, safeguarding standards and statutory compliance.

As part of the role, you will carry out home and residential visits, undertake dynamic risk assessments and identify and escalate safeguarding concerns in line with organisational procedures. You will ensure that all personal and financial information is handled securely and in accordance with GDPR.

This role offers the opportunity to make a real difference in the lives of vulnerable residents, working within a supportive and professional team and contributing to the continuous improvement of housing and support services in the community.

The Ideal Candidate Must Possess:

Experience of working in a customer-focused environment Ability to manage a varied caseload and meet timescales Excellent communication and interpersonal skills Ability to work independently with strong problem-solving skills Experience of working with partner organisations A minimum of 3 GCSEs (or equivalent), including Maths and English at grade 4/C or above
Experience within housing, Care and Repair, local authority or housing association services is desirable but not essential.

Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly known as a CRB check).

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

What we Provide

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

Please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Sunday, 1st February 2026 midnight

Interview date: Thursday 12th February 2026

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Types: Full-time, Permanent

Pay: 30,024.00-31,537.00 per year

Benefits:

Cycle to work scheme
Education:

GCSE or equivalent (required)
Work Location: In person

Application deadline: 01/02/2026
Reference ID: 26/363