Job Description

We have an exciting opportunity for a Road Collision Caseworker to join our team covering the whole South Wales Police Force area. This position is part-time working 20 hours a week over 3 days. You will need to live within the South Wales area and be able to travel regularly throughout the area to provide face to face support to families bereaved by road traffic collisions.



Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by road traffic collisions, coordinating a tailored package of support to service users and their families?



If yes, then we'd love to hear from you...

County/Borough

South Wales

Office location

Victim Support, South Wales Victim Focus, Llanrumney Police Station, Newport Road,, Cardiff, CF3 4FD

Full time/Part time

Part time

Hours per week

20

Work schedule

20 hours per week to be worked over 2 days. Days to be confirmed with successful candidate

Basic Salary

15,259.20 pro-rata per annum (FTE 28,611.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31st March 2026

Police vetting required?

Yes

Closing Date

11/06/2025

Ref No

6155

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.



You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.



Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience.



As a trained Road Collision Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.



This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.



Please read carefully the attached and Person Specification for further details, this is essential for your application.

You will need:

Understanding of the impact of crime on victims. Effective verbal and written communication skills. Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s). Ability to balance competing needs and priorities. Ability to work independently and as part of a team. A successful track record of building effective working relationships across internal and external stakeholders

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.


As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.