Job Description

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don't like about finance and does the opposite. We're redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre - we've built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at !
We're incredibly proud of our achievements and none of it would be possible without the amazing team here. It's not just industry awards we're winning, we've also been named in the top three UK's Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you'll thrive here at Zopa.
We are looking for a highly motivated, self-sufficient Cash and Payments Specialist with extraordinary attention to detail. You will be customer focused, possess strong communicative and numerical skills, and work well within a team environment.
The Cash & Payments team plays a key role in supporting the movement of money, primarily for customers across the business but also with our internal accounts. Supporting all products that Zopa offers you will work closely with other teams to process payments, support reconciliations, and ensure the highest level of accuracy so that costs are recorded accurately for the business. You'll be a team player, liaising closely with other departments in particular other operations teams, and finance ops.
Working Pattern:
09:00 - 17:30 Monday - Friday with a minimum of one day in the office.
A day in the life:

• Inputting and processing payments across different banking platforms
• Payment related issue resolution
• Maintaining company deadlines and SLAs to ensure a great customer experience
• Assist the wider Operations department with any ad-hoc payment related queries
• Assist the Client Assets team with the completion of ad-hoc projects and ensure completion in line with pre-arranged deadlines
• Allocating investor funding - including ISAs
• Submitting daily payment files, including high volume bulk remittances
• Investigating queries from internal and external parties
• Investigating complaints in a timely and thorough manner
• Completing daily money movement reports
• Transferring money between accounts in line with CASS rules
• Administering borrower repayments that occur outside of the normal direct debit scheme

About you:

• You'll have experience in financial services, ideally in a similar role
• You're Microsoft Excel proficient
• You can demonstrate a positive approach to change and have experience in a fast-paced working environment
• You display problem solving skills with a customer focused mindset
• You have an extremely high attention to detail and an ability to notice errors and discrepancies in large volumes of data
• You'll have experience working to specific timeframes and meeting deadlines
• You're a supportive team member and have experience of working in a high performing team dynamic
• You'll ideally have experience in a finance team or similar with exposure to money movements processes and CASS regulations
• You may have knowledge of 'Bankline' system and associated reports
• You'll have experienced using in-house systems and databases

We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 1-2 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.