Job Description

We are currently seeking a Casual Customer Service Advisor to join our friendly and dedicated team at the Community Hub.


This is a fantastic opportunity for someone who thrives in a customer-facing role and enjoys helping people access a wide range of services.

About the Role

As a Casual Customer Service Advisor, you will be the first point of contact for all visitors to the site.


You'll play a key role in handling customer enquiries and connecting people to services such as: Housing Benefit, Council Tax, and Housing Advice. Adult Community Learning enrolment, Leisure services, Partner services including regular advice surgeries with external organisations.

What We're Looking For

We're looking for someone who:


Has experience in delivering excellent customer service


Possesses strong IT skills and is confident using digital systems


Has an interest in reading and learning


Enjoys working with a diverse range of customers


Is flexible, approachable, and a great team player.


This post is predominantly based across our Barton and Winterton sites, with opportunities to cover shifts at other Community Hubs as needed.


Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.


For more information please contact Tammy Day by email at tammy.day@northlincs.gov.uk


We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.