Job Description

The Caledonian Edinburgh, The Caledonian, Princes Street, Edinburgh, Edinburgh, EH1 2AB
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Our Story:
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh's Old Town, a UNESCO World Heritage Site
Discover the newly-reimagined and immersive atmosphere of The Caley Bar, a sophisticated cocktail and listening bar. A space to connect, immersed in captivating cocktails, local flavour and evenings of unrivalled sound. Sit back, slow down and ignite your senses with a selection of premium spirits, inspired cocktails and light evening bites, paired to precision with vinyl tracks and live DJs - curating the soundtrack to your evening.
We would love for you to embark on the journey to our next chapter, The Caley Way!
Our Management Company:
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits:

• Hourly Rate of 12.21 + Tronc
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role:
As our Casual Food and Beverage Team Member at Caley Bar, your day will be an opportunity to deliver exceptional service in an elegant setting, where every detail matters. Here's what a day with us might entail:

• Guest Interaction & Service: as the face of the Food & Beverage outlet, you will warmly welcome guests, engage with them courteously, and attend to their needs with professionalism and care, ensuring each interaction reflects our brand values.
• Operational Support: Efficiently support the team across all service areas, from bar to restaurant and beyond, ensuring the seamless delivery of food and beverages to our guests, adhering to the highest standards of service.
• Guest Satisfaction: Respond promptly and efficiently to customer queries and requests, taking ownership of any concerns or complaints with a proactive and solution-oriented approach, always striving for guest satisfaction.
• Communication: Maintain an open line of communication with both the kitchen and guests, ensuring clear and concise information exchange to guarantee smooth service delivery.
• Team Collaboration: Work cohesively within a dynamic team, ensuring a positive and cooperative work environment. Assist colleagues in delivering exceptional customer service, especially during high-demand periods.
• Product Knowledge: Develop and maintain a comprehensive understanding of the hotel's offerings, including food, beverage, and facilities, in order to provide guests with informed recommendations and details.
• Time & Task Management: Demonstrate strong organisational skills by managing multiple tasks and working under pressure without compromising on quality or service standards.

What Do We Desire:

• Are you a warm, energetic and passionate individual eager to join a team of likeminded professionals? Then this is the role for you!
• A genuine passion for excellence and a continuous desire to learn and evolve.
• A proactive, positive approach with a natural ability to inspire and lead.
• A genuine commitment to delivering exceptional service for both our guests and team members.
• Flexible and adaptable to support the wider hotel as and when required.

Join us at The Caley and be part of a legacy of service excellence, while embarking on your own career journey in the vibrant world of hospitality. We can't wait to welcome you to our team!

Skills Required