Job Description

We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.
Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.
Casual Front of House Assistant
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.



During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.



One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.



While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.



In doing so, we remain committed to developing and supporting teams across our Men's, Women's and Academy set-ups that inspire and continue to compete at the highest level of the game.
About the opportunity: We are looking for a number of Casual Front of House Assistants to be the face of Everton Football Club at our brand new Everton Stadium, and be the first point of contact for visitors, showcasing friendliness and professional outset.
Covering holidays, illnesses and additional cover of reception areas across all Club sites, you will greet, provide advice, information and assistance to our diverse visitors during mid-week, weekends, evenings and matchdays if required.
Other core responsibilities you will cover as part of this role include:To interact with colleagues from other departments to ensure good working relationships and delivery of 'Nil Satis Nisi Optimum' front of house experience To identify the specific nature of the query and apply the appropriate action response Liaise with and/or refer calls to other departments/external parties where necessary.

Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer facing environment and can effectively manage customer / staff relationships, promptly respond to queries and consistently manage expectations.
This position is on a casual basis but with the offer of moving across sites, the closing date of this advert is Tuesday 20th May 2025.
We reserve the right to close this vacancy early should we receive a substation amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
As a requirement of our safer recruitment practices, this role will require a Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

Equity & Inclusion
Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com
To support our pledge to diversify our organisation and through our commitment to the FA's Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.