Job Description

Job Advert


Are you passionate about hospitality and delivering magic guest service?



This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.


We believe that our employees are the key to magical guest service, for this we look for a candidate who

shares our vision

and

looks for opportunities

to provide magic service.



Our wide range of employee benefits and personalised training and development plans ensure that our team

love where they work

. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.



We now have an exciting opportunity for a Casual Housekeeping Supervisor to join Aparthotel Birmingham.



As a Casual Housekeeping Supervisor you will be required to

master the art of versatility

and

inject some energy

whilst completing a variety of duties. The main duties expected within the role are:



Impact all assigned bedrooms, suites and public areas to ensure furnishings guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance Ensure that all guest lost property is reported and recorded using the hotels specific procedures Routinely perform all housekeeping duties including making beds, vacuuming and cleaning guest bedroom/suites Public areas to ensure guest satisfaction. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Carry out special needs and requests of the guests VIP and repeat visitors. Assist in the controlling of all consumables ensuring sufficient stock to service the business when required. To have knowledge of ordering and controlling of all hotel and supplied linen stock. To be able to order all cleaning materials and chemicals for hotel keeping costs in line with the budget when required. Support day to day staffing requirements in the absence of the Head Housekeeper and Deputy Head Housekeeper.


We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve - You Evolve - We Grow Together

If the position of Casual Housekeeping Supervisor is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.



We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.