Job Description

Proposed Interview Date: Week Commencing 10 November 2025

Closing Date: Sunday 02 November 2025

Contract Type: Casual

Salary: 13.18 - 13.79 per hour

Working Pattern: 0 hours per week

Location: Glenwood High School, Community Use

Supporting Statement

As part of your application, you must provide us with a

Supporting Statement

which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the

How to Apply

section of our Career Site.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resume'. Your Supporting Statement must not be a CV.

More information is available on our Career site at

www.fife.gov.uk/jobs/supportingstatement




Please consider

and demonstrate

the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can effectively work as a team?

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to ensure smooth operation of facilities)

Ways in which you have met customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you have followed procedures for ensuring high standards in the delivery of a programme, customer care and all other aspects of provision)

Ways in which you have used your knowledge, problem solving skills and professional understanding to help find solutions to problems.

(Consider the following: how you have provided solutions to problems; how you have used your negotiation skills; your knowledge of processes such as admin, IT, recordkeeping and complaint handling)

Ways in which you have used your knowledge and experience to demonstrate effective partnership working.

(Consider the following: how you collaborate and work positively and effectively with others; how you present information and

are able to

effectively negotiate

and

influence; how you have good conversations and how you know you are making a difference)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life, and cultural events. Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training.




We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom's city, towns, and villages. More information about Community Use can be found at:

https://active.fife.scot/about/community-use




Based at Glenwood HS Community Use you will be responsible for supporting the operation and delivery of Community Use programmes.




You will be expected to ensure the safety of all swimming pool users by responding to any rescue or first aid incidents, reporting them to your lead officer and ensuring that these are documented.




You will ensure that the area is set up in accordance with the booking requirements, as well as ensuring that these facilities are opened and secured at prescribed times. It will be your responsibility to ensure that the poolside and changing facilities are kept clean and tidy which should be followed in line with our health and safety procedures.




You will engage with customers and user groups in an appropriate manner ensuring that Council service provision is a positive experience for all facility users.




You will contribute to the achievement of the key priorities and milestones set out in the Community Use Plan, Service Improvement Plan, and other relevant strategy documents.




The normal working week will be 36 hours, which can include evenings and weekends depending on opening hours, meeting with staff and customers, and bookings of centres.

The Person

We are looking for an enthusiastic and self-motivated individual with good customer service skills and experience of working with members of the public.




They should understand First Aid and Health & Safety regulation and obtain manual handling skills.




Ideally the candidate will have some working knowledge of fire safety regulations, risk assessments, building compliance requirements and pool plant room operations.




In addition, we are looking for someone who can demonstrate good communication skills and be customer focused.




You should also be a well-organised individual and able to manage conflicting demands. The successful applicant must also:




Be assertive, confident, and level-headed when dealing with people at all levels


Be flexible and able to work on their own initiative


Have excellent team working skills


Have conflict handling skills


Able to provide a regular and effective service


Be methodical and well-organised


Be able to respond to incidents quickly and efficiently


An NPLQ Qualification is required and experience in working in a leisure environment would be an advantage. Have IT skills to be able to use any required computer systems. You may be required to obtain a Protection of Vulnerable Groups (PVG) Scheme Membership or Disclosure Check for this role.

Further Information

Role Profile

- when preparing your supporting statement, review the role profile and think about how you meet the essential criteria -

Role Profile

How We Work Matters

- Our employees are expected to display and promote certain behaviours in the workplace. See our

How We Work Matters

behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information

-

Council Department Information

Social media -

Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

Alternative Formats

-

Job information can be made available in alternative formats, to make a request please email:

transactions.recruitment@fife.gov.uk

For Further Information Please Contact:

Ryan.Donnachie

@fife.gov.uk