Job Description

At The Loren, we believe hospitality is more than service; it's a calling to inspire, elevate, and leave the world better than we found it. We believe in creating more than just exceptional hotels, residences, and restaurants, we build experiences that celebrate culture, beauty, community, and conservation. As part of our team, you'll help shape a world where guests and employees alike feel connected: to nature, to each other, and to themselves. Together, we strive to leave a lasting legacy, ensuring that what we do today positively impacts the generations of tomorrow. We're seeking the services of a Casual Night Auditor. As a Night Auditor and the first point of contact for our guests during the overnight shift, you play a critical role in ensuring a seamless and safe experience for guests staying on property. This hybrid role combines front desk operations, guest service, and financial reconciliation. You will ensure the accuracy of daily transactions, generate key reports for management, and maintain a calm, professional presence at the front desk.

Key Responsibilities:

Greet and assist late-night arrivals and early morning departures. Perform check-in and check-out procedures. Handle guest inquiries, complaints, and requests in a professional and timely manner. Provide concierge-level service, including wake-up calls, local recommendations, and transportation coordination. Prepare for early checkouts/departures. Ensure smooth overnight operations in close coordination with security. Monitor and enforce property access policies after hours. Balance the day's financial transactions and correct discrepancies. Post all outstanding room, spa, minibar, and incidental charges. Process no-shows and verify proper documentation. Apply resort credits and promotional offers as needed. Print daily reports including Flash, arrivals, in-house, and departures. Prepare and summarize nightly financial activity for management review. Investigate and follow up on billing disputes and credit card chargebacks. Ensure proper charge postings from Micros to PMS. Run the end-of-day process in the PMS. Monitor running balances for all in-house guests and ensure credit limits are within authorized amounts. Post additional credit card authorizations as needed when guests exceed their initial hold limits. Complete safety and property check during overnight hours. Respond to emergencies according to hotel protocol. Conduct walk-throughs to ensure guest safety and facility upkeep. Communicate key overnight issues and guest feedback to management. Follow all departmental policies, procedures, and grooming standards.

Required Skills & Qualifications:

Minimum 2-3 years of experience in front desk or night audit roles at a luxury hotel. Strong communication, interpersonal, and problem-solving skills. Proficient in PMS (Opera preferred) and MS Office. Detail-oriented with excellent organizational and analytical skills. Ability to work independently and handle overnight responsibilities. Knowledge of accounting and reconciliation procedures.

WHY JOIN THE LOREN

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This is not simply a role--it's an invitation to join a purpose-driven collective. Our hotels are sanctuaries where design meets nature, and service meets soul. Here, you'll have the opportunity to lead with heart, innovate with intention, and help shape a hospitality legacy built on care, creativity, and contribution.

HOW TO APPLY:

You may apply directly to The Loren at Pink Beach "Careers Website" by going to https://thelorenhotel.bamboohr.com/jobs/.