Job Description

Proposed Interview Date: Friday 16 January 2026

Closing Date: Wednesday 17 December 2025

Contract Type: Casual

Salary: 13.18 per hour

Working Pattern: As and when required

Location: Lomond Centre, Glenrothes

Supporting Statement

As part of your application, you must provide us with a

Supporting Statement

which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the

How to Apply

section of our Career Site.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resume'. Your Supporting Statement must not be a CV.

More information is available on our Career site at

www.fife.gov.uk/jobs/supportingstatement

.

Please consider and demonstrate the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can work effectively as part of a team.

(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)

Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace.)

Ways in which you have demonstrated your ability to be flexible and open to change

.




(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims.)

Ways in which you have used your knowledge, problem solving skills and professional understanding to find solutions to problems.

(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)

Job Details

Community Use is the team that works hard to ensure most of the Halls, Community Centres and Schools in Fife are available for everyone to enjoy learning, leisure, life and cultural events.




Together with amazing partners we deliver a fantastic programme of inclusive pursuits including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. We also offer space for meetings, celebrations, and community events in both modern and historical buildings usually found in the heart of the Kingdom's city, towns & villages. More information about Community Use can be found at:

https://active.fife.scot/about/community-use

Reporting directly to the support officer, you will undertake a frontline customer facing role.




You will be required to engage with customers and service users in a positive manner and respond to customer enquiries and requests by answering telephones, emails, face to face as well as operating our booking procedures and systems.




As a receptionist you will be required to work five days over seven which may include evenings and weekends.




This role will require you to provide an efficient reception service to the public and be responsible for ensuring that appropriate procedures are adhered to and

with regard to

customer care policies.




You will operate in accordance with service guidelines, health and safety policy and will follow all associated risk assessments and standard operating procedures.




You will be a member of an area team providing administrative and clerical support to Community Use.




In addition, you will be maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, resolution and handling of complaints, comments and compliments and escalating as appropriate.




On occasions, this role may include lone working. It is not essential that you hold a driving license.




However, you may be expected to travel between different facilities, some of which may have limited public transport links.




A link to the role profile for this vacancy is included below. It provides more detailed information about the job and the type of person we are looking for.

The Person

We are looking for an enthusiastic and self-motivated individual with the ability to be able to work unsupervised and independently as part of a wider team.




You will possess effective communication

skills,

be customer

focussed and demonstrate a "can-do" attitude at all times

.




The successful applicant must also:




Be educated to SCQF level 4.


Be confident and level-headed when dealing with people at all levels.


Be flexible and able to work on their own initiative.


Have excellent team working skills.


Possess a good understanding of IT and capable of using a variety of internal systems.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile -

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria

Role Profile

How We Work Matters -

Our employees are expected to display and promote certain behaviours in the workplace. See our

How We Work Matters

behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information -

Council Department information

Social Media

-

Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

Alternative Formats

-

Job information can be made available in alternative formats, to make a request please email:

transactions.recruitment@fife.gov.uk

For further information please contact: Pauline Martin - Tel 03451 55 55 55 ext. 474277 or Email

Pauline.Martin-cn@fife.gov.uk