Job Description

Proposed Interview Date: Wednesday 22 October 2025

Closing Date: Sunday 12 October 2025

Contract Type: Casual

Salary: FC3 13.18 Per Hour

Location: Madras College Community Use

Supporting Statement

As part of your application, you must provide us with a

Supporting Statement

which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the

How to Apply

section of our Career Site.

Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resume'. Your Supporting Statement must not be a CV.

More information is available on our Career site at

www.fife.gov.uk/jobs/supportingstatement




Please consider and demonstrate the following when completing your Supporting Statement:

Ways in which you have demonstrated that you can work effectively as part of a team

.




(Consider the following: how you have built positive relationships built on trust and respect; how you communicate with others; how you use your initiative to meet targets and achieve goals.)

Ways in which you have worked with others to meet customer needs & expectations.

(Consider the following: how you have delivered great customer service; how you measure customer satisfaction; how you have developed a customer focused culture in the workplace.)

Ways in which you have demonstrated your ability to be flexible and open to change.

(Consider the following: how you have helped deliver change in the workplace; how you have promoted your organisations vision, values, and aims.)

Ways in which you have used your knowledge, problem solving skills and professional understanding to find solutions to problems.

(Consider the following: How you have provided an efficient front-line service to members of the public; how you have provided a high standard of customer care by communicating through handling telephone calls, emails, and visits from the public.)

Job Details

Madras College Community Use is a team dedicated to making a wide range of our facilities accessible for learning, leisure, and cultural events. Partnering with various organisations, we deliver an inclusive programme of activities, including physical activity & sport, performing arts, arts & crafts, cookery, modern languages, and vocational training. Additionally, we offer spaces for meetings, celebrations, and community events in our near new modern venue More information about Madras College Community Use can be found at:



https://sway.cloud.microsoft/r7uA2BWiPMBOAiOP?ref=Link




As a Casual Receptionist, you will report directly to the Admin Support Officer, Sarah Barclay and play a key role in providing excellent customer service. Your responsibilities will include engaging positively with customers and service users, responding to enquiries via telephone, email, and face-to-face interactions, and inputting onto our Leisure Information Management System.




You will be responsible for delivering an efficient reception service, adhering to established procedures, and ensuring customer care policies are upheld.




You will follow service guidelines and health and safety policies, and you must be familiar with associated risk assessments and standard operating procedures. Additionally, you will be part of a wider area team providing administrative and clerical support to Community Use.




Key duties include maintaining registers and waiting lists, cashing up and reconciling cash against booking sheets and registers, handling and resolving customer complaints, comments, and compliments, and escalating issues as needed.




A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

We are looking for an enthusiastic and self-motivated individual who can work independently as well as part of a team. The ideal candidate will have effective communication skills, a strong customer focus, and a positive, "can-do" attitude.




The successful candidate must also:




Be educated to SCQF level 4.


Be confident and composed when interacting with people at all levels.


Be flexible and able to work on their own initiative.


Demonstrate excellent team working skills.


Have a good understanding of IT and be capable of using various internal systems.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

Role Profile -

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria

Role Profile

How We Work Matters -

Our employees are expected to display and promote certain behaviours in the workplace. See our

How We Work Matters

behaviour framework for more information.

Employee Benefits -

Employees have access to a benefits package that offers discounts on a wide range of products and services

Directorate Information -

Council Department information

Social Media

-

Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial

Alternative Formats

- Job information can be made available in alternative formats, to make a request please email:

transactions.recruitment@fife.gov.uk

For further information please contact: Damian Pedrick -

Tel 03451 55 55 55 ext.

460279 or EmailDamian.Pedrick@fife.gov.uk

We are holding a Fife Council jobs fair on Wednesday 8th October from 10am - 2pm at the Glen Pavilion in Dunfermline. This is a great opportunity to meet face to face with Hiring Managers and learn more about the type of vacancies that are available and what it's like to work in local government. There will also be a chance to get support from our job clubs and employability teams who can offer help with our online application process. Please pop along on the day to find out more.