Job Description

Job Summary

We are seeking a dynamic and enthusiastic Retail Sales Associate to join our team on a zero hours, ad hoc basis, including match days, non-match day Saturdays, and various weekday shifts (daytime, evenings, and weekends).

The ideal candidate will have a passion for customer service, a keen interest in retail merchandising, and a proactive approach to sales. In this role, you will support the shop and ticket office operations, helping to drive business growth for the club through exceptional service and effective sales activity.

Responsibilities

Ensure all customers are served promptly and efficiently whilst maintaining the highest standards of customer service and professionalism Dealing with ticket and merchandising sales in the Red and White Shop and ensuring customers are served in a timely manner, both in person and over the telephone. Up selling of all fixtures, both home and away, which we have on sale along with the sales of season tickets. Support the line managers in ensuring that all shop and ticket prices are correct and all appropriate levels of tickets are available. Support the line managers in ensuring that shop stock levels are maintained optimally and efficiently and that the appearance of the shop is always tidy and in line with modern retail outlet standards. Ensure that all stock is accurately Barcoded . Be fully conversant with the ticketing and shop till systems and all associated procedures. Ensure that telephones are answered in a prompt and efficient manner. Processing of both ticketing and merchandise online orders in a timely and efficient manner whilst following company procedures. Ensure you have excellent knowledge of forthcoming matches and match/shop promotions Have an understanding of the clubs safeguarding and anti-discrimination policies and procedures and put these into practice in the workplace. Training will be provided and is an essential component of the role. Plus any other additional duties that are required to meet the needs of the business.

Skills

Excellent communication skills Strong organisational skills with attention to detail in merchandising displays. Basic math skills for handling transactions and cash management. Effective time management skills to prioritise tasks efficiently during busy periods. Proficient phone etiquette for handling customer inquiries over the phone. Experience in upselling techniques to maximise sales opportunities.
Join us as we strive to create an exceptional shopping experience for our customers while fostering a supportive team environment!

Pay: 12.21 per hour

Expected hours: No less than 0.1 per week

Experience:

Retail sales: 1 year (preferred)
Work Location: In person