Job Description

Job title: Casual Retail and Ticketing Assistant

Department: Retail and Ticketing

Location: Roverstore, Ewood Park, Blackburn, BB2 4JF. Flexibility on location may be required.

Responsible for: N/A

Hours of work: Casual - as and when required.

Contractual status: Casual Worker

Job purpose: To be responsible for liaising with customers, helping them with their product or service, processing payments and maintaining a high level of customer service.

Duties & Responsibilities:

Customer service

To be committed to ensuring the safeguarding and welfare of all customers of the Club; To be approachable and acknowledge and greet all customers; To interact with customers to build rapport; To ensure cash handling procedures are adhered to in line with the Club's policies; and To be proactive in selling at every opportunity.

Retail

To accept and process deliveries ensuring discrepancies are reported in line with the Club's procedures; Ensure full size and option availability on the sales floor; Confident and accurate use of RSS till system to process sales and refunds; Confident and accurate use of RSS back-office functions to check stock availability and barcode stock; To promote and action shirt personalisation; Ensure sales floor is kept to a high standard (size order, tidy, correct hangers etc.); Adhere to fitting room procedures at all times; To be vigilant at all times and aware of key stock loss areas; and Any other duty as reasonably assigned by the Retail Manager.

Ticketing

Process all ticket sales over the counter (including season tickets, match tickets, away travel, car parking and events); To initiate telesales with a confident telephone manner; Deliver information to customers regarding seats, prices, offers and promotions; and Any other duty as reasonably assigned by the Ticket Office Manager.

Skills Required:

Excellent customer service skills; The ability to work as part of a team; Good communication skills; Computer literate; Flexible approach to working; and The ability to use own initiative.

Knowledge Required:

Knowledge of kit supplier and its products; Knowledge of all retail products to advise customers; An understanding of all areas of the ground; An understanding of refund policies; Awareness of upcoming games and events; and An understanding of the Family Excellence award.

Qualifications Required:

Customer service qualification (desirable); No formal qualifications considered essential as formal training will be provided.

DBS Check Required:

Yes (Basic)

Job Type: Zero hours contract

Pay: 10.00-12.21 per hour

Work Location: In person

Application deadline: 26/11/2025