Job Description

OVERALL JOB PURPOSE:

To work as part of a team delivering personal care to end of life patients under

The Hospice of St Francis in their own home.

To be able to take the initiative in assuring the dignity, comfort and care of patients and families. To work with the Community Support Workers (CSW) on shift and where necessary ensure (without breaching confidentiality) that each patient/family carer knows in advance if their time of their visit might be delayed because of unexpected events at the previous visit. To build rapport quickly to gain confidence and trust, taking direction from the team co-ordinator, the patient and family carers, to assure dignified, safe personal care on every visit. To be friendly, open, trustworthy and competent to give intimate personal care, practical and emotional support working alone and as part of a team. To assure continuity of care, keep up to date with emailed/ messaged handovers and patient updates ensuring you have the necessary information to deliver care in a patients home. To observe and report changes in symptoms, condition and circumstances entering this information accurately in the care plan in the home and notify the team coordinator or community team of any changes in a timely fashion. Update care notes in the patients home. To be responsive and flexible in meeting the needs of patients and families within the agreed care plan. To have an understanding of the demands of the service and work to support the team coordinator in ensuring as many patients are able to benefit from the service as required. Ensure patients and families are aware of and can benefit from other Hospice services as appropriate. To undertake duties without direct daily supervision working within broad procedural guidelines. Work as part of the wider team at the Hospice of St Francis ensuring continuity in outstanding care.

KEY RESPONSIBILITIES:

1.

Operational

1.1 To be a friendly, open trustworthy and reliable team player delivering an outstanding care at home service.

1.2 To ensure in working with family members that respect and equal partnership in care is maintained whilst at the same time creating choice for family carers to take a break from caring.

1.3 To empower and create the confidence for patients and families to be able to share intimate information about the impact of their illness, including current symptoms, mobility, pain, sleep, all aspects of eating, drinking and toileting needs, overall well-being and any changes in order that the care given can realise the best possible benefit and comfort.

1.4 To be able to hear and respond to information that might be distressing to impart and listen to, offer appropriate and measured support whilst being aware of your personal and professional boundaries,

updating the team coordinator or community team to enable appropriate follow up if required.

1.5 To build rapport quickly to gain confidence and trust taking direction from the team co-ordinator, the patient and family carers to assure dignified, safe personal care on every visit.

1.6 To make accurate confidential, concise notes in the patients purple folder within their home.

1.7 To help to ensure that bereaved families understand care after death and can get the support they may need, this may include access to other Hospice services or signposting to other organisations.

1.8 Work closely with colleagues from other organisations who are providing care to the patient at home.

1.9 To ensure the Team Coordinator or community team are updated in the event of changes to the needs of

Patients.

1.10 To work safely within the Hospices lone worker policy, promptly notifying the on-call manager at the end of your visits via agreed method and ensuring you are confident in the use of and carry a charged Person Safe GPS tracker as provided by The Hospice.

1.11 To help support new staff.

2.

Productivity

2.1 To lead by example.

2.2 To undertake moving and handling assessments and risk assessments as required in the direct delivery of care

ensuring the health and safety of yourself and others.

2.3 Operate effective and efficient working relationships with others at all times.

2.4 To assist the Team Coordinator as required in collecting information needed to undertake timely review of

patient care.

2.5 Participate fully, and play an active role, in supervision and team meetings.

2.6 Review effectiveness of own work and the service and make recommendations to improve/change service provided.

3. Governance

3.1 Ensure all Safeguarding and Mental Capacity Concerns are reported to the Team Coordinator/on-call manager in the agreed time frames.

3.2 Comply with statutory and mandatory training and continuous professional development.

3.3 When handling personally identifiable and sensitive information ensure your conduct is consistent with the requirements of the legislative, and regulatory frameworks for information and information governance, whether that be in hard or soft copy or digital formats; storing and archiving information in line with regulations. Absolute discretion is required when handling patient and personally identifiable information.

4.

Personal Development

4.1 Keep up to date of key changes in policy, legislation and governance requirements relevant to the role and the Charity.

4.2 Maintain continuing professional support and self-development to ensure own statutory and mandatory training and to develop own skills and knowledge through additional education and training.

4.3 Act as a role model promoting the values of the Charity in accordance with the post holders professional Code of Practice.

4.4 To identify gaps in personal training and development and attend training as requested.

5.

Health and Safety

5.1 Understand and comply with Health and Safety, Fire and Infection Control regulations, and Hospice policy, to assure compliance and resolve and/or mitigate risk.

5.2 Ensure own safety and that of patients and families in home setting and at the Hospice in accordance with the requirements of the health and safety at work act and the policy of the Hospice.

5.3 Complete all mandatory training for Health and Safety, Fire and Infection Control. Ensure risk assessments are completed as necessary to maintain compliance with Hospice regulations.

5.4 Report any accidents or incidents immediately to the team co-ordinator, community team or on-call manager as soon as possible.

6.

Safeguarding

6.1 Complete all mandatory training for Safeguarding and ensure this training is up to date.

6.2 To act in a manner that safeguards the interests of beneficiaries and upholds public trust and confidence in

The Hospice of St Francis.

Pay: 12.21 per hour

Benefits:

On-site parking
Work Location: In person