Job Description

We're looking for a dedicated and skilled Casualty Claims Handler to join our dynamic Commercial Claims team here at AXA. This is an exciting opportunity to leverage your product knowledge and advanced negotiation skills in a fast-paced and rewarding environment.


As a Casualty Claims Handler, you'll be responsible for making accurate and pragmatic policy and legal liability decisions, ensuring that our customers receive the best possible service. Your role will involve investigating complex claims, negotiating with third parties, and providing clear and concise policy interpretations.


At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means in attendance at our Bolton office.

What you'll be doing:

Dealing mainly through Brokers, you'll be proactively managing a portfolio of claims up to 100K. Carrying out comprehensive investigations into policy and legal liability for all newly allocated EL, PL and Disease claims in order to successfully negotiate a cost effective and speedy resolution. Providing excellent customer service, whilst having a logical and measured approach to all tasks. Dealing confidently and tactfully with people over the phone. Be an active and visible coach, focusing on working closely with the team to focus on development.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Proven negotiation skills and experience in managing EL, PL and Disease claims advantageous. Relevant transferrable skills with experience from the financial sector or insurance preferred. Prior experience in an office environment, with a focus on telephone communication. Experience of having a strong proactive approach to manage own caseload and commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Strong communication skills, both verbal and written. Ability to multitask and prioritise effectively in a fast-paced environment.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to 26,500 Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.


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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.