Job Description

Description

Location:

Stoke-on-Trent/Hybrid - one day per week at our premises.

Hours:

37.5 hours per week, Monday - Friday



Davies is seeking a talented individual to join our Casualty team in Stoke. In this role, you will provide top-notch claims service to our clients, proactively handling claims in line with the insurer's philosophy, therefore, the successful candidate will ideally have experience with Liability Claims.

Key Responsibilities

Claims Assessment

: Establish if cover is in place for the claim and record all claims on the digital claims-handling system to ensure that all MI data is consistently and accurately recorded.

Claims Investigation

: To investigate claims either directly via desktop, or by instructing loss adjusters.

Liability Decisions

: Make informed decisions on liability.

Settlement Negotiations

: Negotiating claim settlements.

Compliance

: Ensure compliance with all legal timescales and client SLAs.

Relationship Building

: Build relationships with external clients and stakeholders.

Client Meetings

: If required, attend client claim review meetings either in person when required or on Microsoft Teams platform.

Skills, Knowledge & Expertise

Liability Claims Handling experience A professional and adaptable communication style - both written and verbal; Efficient administrative skills; Strong numeracy, literacy, and IT skills; A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team. A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording and terms and conditions, indemnity processes Knowledge of modern claims practice; Knowledge of Civil Procedure Rules; Knowledge of MOJ protocols; Current case law and assessment of personal injury valuation and negotiations. Ability to deliver outcomes in a fast-paced environment

Job Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.