Job Description

Summary

We are a heritage steam railway operated by volunteers and supported by paid staff, bringing smiles to faces through the beautiful Hampshire countryside for 50 years.

You are an experienced food and beverage professional looking to make a difference in an exciting and varied role that will draw on every part of the retail mix, from motivating teams to creating glorious customer experiences. You will need to be independent and collaborative, working as part of a small paid team and a larger, dedicated volunteer base. You will have an eye for detail and a flair for training. You will be willing to get 'stuck in' with the teams, supporting them at peak times throughout the year. A background in hobby, leisure or heritage retail would be an advantage.

Purpose of the Role

Work as part of a supportive team to keep daily operations running smoothly

Provide excellent customer service with a friendly, professional approach

Maintain high standards of cleanliness, presentation, and safety

Follow company processes and procedures

Take on a variety of tasks to support the team and meet business needs

Reports

Line Manager:

Food & Beverage Manager

Tasks for the Role

Work as part of a supportive team to keep daily operations running smoothly

Provide excellent customer service with a friendly, professional approach

Maintain high standards of cleanliness, presentation, and safety

Follow company processes and procedures

Take on a variety of tasks to support the team and meet business needs

What We're Looking For

Reliability and a positive attitude

Good communication skills and the ability to work well in a team

Flexibility to work shifts, including evenings and weekends as required

Previous customer service experience is an advantage, but not essential -- full training provided

What We Offer

12.21 per hour, paid monthly

Training and development opportunities

Friendly and supportive working environment

Benefits Travel

Discounts in the Watercress Line catering and retail outlets

EAP

How to Apply

Click Apply Now on Indeed and send us your CV. We look forward to hearing from you!

Pay: 12.21 per hour

Benefits:

Employee discount Free parking On-site parking
Experience:

Catering: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person