Job Description

Job Title Catering Assistant

Location:

Priscilla Bacon Lodge, Norwich

Hours of Work: 30

hours minimum (with weekend work)

Contract:

shifts between 7am and 7pm with weekend work

Salary:

12.21ph

Holiday

: Pro rata 28 days annual leave, full-time equivalent

Reporting to:

Operations Manager/ Kitchen Manager

____________________________________________________________________________________

Overview:

To assist the catering team with front of house service for patients, staff and visitors, maintaining a high standard of hygiene and food safety and supporting in the kitchen when required for cleaning, preparation and service.

Key Activities

Service of food and drink including the cafe, inpatients and the conference facilities.

Assisting customers/ patients with food choices and taking orders

Provide 100% customer service

Use of Till (full training will be provided)

Basic food and snack prep including setting up for conferences

Toasting Paninis and Serving Soup

Restocking of display fridges and counter items

Table clearance and tidying

Clean and refill Hot Drinks machine

Porter duties in the kitchen including washing dishes and utensils

Clean down equipment at end of service

Comply with food hygiene and safety requirements

Fill in temperature checks and cleaning schedule daily

To work independently and as part of a team, able to manage volunteers on shift

Report all near misses, accidents and incidents.

To be reliable and if unable to fulfil a commitment, to contact the manager so cover can be arranged. Organisational Responsibilities

To work within the policies of the hospice

To maintain a clean working environment in the kitchen, completing deep cleans and checks.

Serving of food to the inpatients ward and clearing food from the ward

To respect at all times the confidentiality of information covering patients and staff

To play an active part in the development and maintenance of good relationships with all who have business with the hospice

Completing drinks refills on the ward

THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE HOSPITALITY MANAGER IN CONJUNCTION WITH THE POSTHOLDER.

Additional general responsibility

All staff should actively promote the core values of Priscilla Bacon Norfolk Hospice Care whilst working towards achieving the strategic objectives of the Charity. Supporting the management team to ensure that the Charity ful?ls its obligations for the Health, Safety and Security of all employees and relevant stakeholders including volunteers. Promoting equality of opportunity, diversity, and inclusiveness to ensure that the delivery of people management, policies, and systems through all aspects of the Charity are fair, transparent, and consistent, without prejudice or discrimination to all internal and external stakeholders.

This job description summarises the main duties and responsibilities of the post and is not a full and exhaustive list of tasks. All Priscilla Bacon Charity staff are expected to demonstrate ?exibility and willingness to perform appropriate tasks when the need arises.

Job Type: Permanent

Pay: 12.21 per hour

Benefits:

Company pension Discounted or free food Free parking
Work Location: In person

Application deadline: 06/09/2025