Job Description

Job Summary:

An exciting opportunity has arisen to join our team here at The Castle Cafe located beside Highcliffe Castle

Set in the middle of seven miles of golden sands, Highcliffe is an iconic landmark with views of the Isle of Wight in the east to Studland and the isle of Purbeck in the west

We are looking for enthusiastic barista & waiting staff to join our fun, hardworking team.

The Castle cafe and the satellite kiosk are situated on the iconic High Cliffe Castle grounds, being part of national heritage, listed as a grade 1 building. Highcliffe Castle have high footfall from visitors, beach tourism and locals on a daily walk.

Our venue and satellites catering for a wide range of customers, from our popular Barista style coffee & cake deal, hot food, grab & go and lunches.

Our catering assistant are the face of our business and are there to help customers. As a fast-paced venue we put customers first, second and third in everything we do. This role will require you to have a can-do attitude and to be able to work as part of a team, as well as using your own initiative.

Operations runs 7 days a week, predominantly from 8:30 a.m. until 19:00 p.m. with some evening functions.

Main responsibilities

Prepare hot beverages, including barista style coffee. Customer Service-Ensure we always understand our customers' needs. Product Knowledge-Providing detailed information about our products to customers. Replenishing Stock- Maintaining high standards throughout your department. Merchandising-Following guidelines to make sure products are displayed correctly. Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value. Working on tills accurately and efficiently, to provide a positive customer experience. Understanding and following Food safety & hygiene guidelines Delivering orders to the tables Cleaning tables and general operations housekeeping of the premises.
Ideal candidate

Excellent people skills and be a team player Passionate about hygiene and customer service High standards and be quality driven Excellent organisational skills A 'can do' attitude Table service experience preferred Barista experience preferred.

Training provided includes:

In house training Fire procedures First AID training Food Hygiene
Working pattern: Predominantly day time trade, 5 days per week including weekends, bank holidays, half terms and school holidays with occasional evening functions.

Benefits:

Opportunities for development Staff discount Use of Leisure facilities on Bournemouth Pier
Job Types: Full-time, Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Benefits:

Company events Discounted or free food Employee discount Store discount
Experience:

Barista: 1 year (preferred) Hospitality: 1 year (preferred) customer service: 1 year (preferred)
Work Location: In person