Job Description

KWVR

Job Title:

Catering Operations Supervisor

Reporting to:

Catering Manager / Business Manager

Hours:

40 hours per week (5 days out of 7)

Location:

As required on the KWVR

Salary:

29,500 per annum

About the Company

The Keighley and Worth Valley Railway Preservation Society has been running heritage
steam and diesel trains for over 50 years. The charity's aim is to preserve, maintain and operate the Keighley and worth Valley Railway as a working museum of railway history for the education and enjoyment of present and future generations. The charity's wholly owned subsidiary, the Keighley and worth Valley Light Railway Limited, is the organisation's operating and commercial company.

Alongside our 700 volunteers, the Railway's operating company, the Keighley and Worth Valley Light Railway Limited, employs a team of paid staff to ensure consistent and high-quality delivery of our services and events.

This support role is part of a development of our staffing structure to help the business grow and to be economically sustainable in these changing times. Part of the focus of this role is to develop managers for the future of the Railway by investing in local youth talent.

Key to the role is developing a strong team ethic, a focus on communication, and a creative approach to help the organisation find new and more effective ways of working. Engaging with our dedicated volunteers and other operators from different disciplines will be key to the success of the new role.
The Assistant Hospitality Manager role is fundamental to providing a great visitor experience. By working collaboratively Senior Managers, with the paid and volunteer workforce to deliver the catering plan it will be possible to deliver excellent customer service plus enable the opportunities to tailor and expand our offers to deliver objectives set by the board of directors.

Job Purpose:

With the Business & Operations Manager and Catering Manager, have input into the catering plan (short and longer term) and then ensure smooth and safe daily operation of the catering outlets across the railway, including but not limited to Oxenhope and Keighley buffets, the Old Parcels Office, Oakworth teashop and on train catering operations as required.
Work with the team of paid staff and large volunteer base to ensure consistency and quality of service day in, day out. Work with the Catering Manager to deliver successful events and implement any changes or systems to ensure the efficient delivery of our services.
When planning railway activity, the quality of the plans has a large impact on the continuing
willingness of volunteers to help and get stuck in. Efficiency is key, whilst understanding the right balance of activities that provide enjoyment for the workforce whilst delivering targets also very important. Volunteers are the lifeblood of the railway and must be respected and nurtured. This must be at the forefront of this role and success will only be achieved with the co-operation of the workforce and the buy in of senior managers.

Key Responsibilities and Key Tasks:

Help to ensure that all food hygiene certification and training is completed and strictly
adhered to maintain our 5 star rating.

Maintain hygiene standards including as prescribed by local health authority and UK government

Maintain relevant health and safety records, store/display correctly and archive.

Coordination of catering staff through proper rostering

Assist where required in the preparation of in house produce for outlets as per agreed menus.

Provide relevant assistance to the Catering Manager in the execution of their duties where required

Supervise daily operation of Oxenhope and Oakworth, Keighley buffets and the Old Parcels
office facilities.

Assist to manage stock levels appropriately depending on seasonal traffic, events and
expected peaks and troughs.

Ensure a consistent and quality product is delivered across all catering outlets and events.

Work with colleagues to develop new products and services

Help develop a positive "can do" culture based on respect and ethical principles

Liaison with the customer services team to determine any catering requirements that may need alterations to the catering plan.

Supervise and organise any cleaning activities in a safe manner

Assist in the line management of any full time and seasonal catering staff.

Work on projects as directed by the Catering Manager

Attend management meetings as required.

Help to provide detailed data for business analysis and budgeting

The above tasks and responsibilities listed above are not exhaustive and maybe amended
according to the needs of the business.

The above information is non-contractual and does not form any part of an employee's contract of employment.

Person Specification

Whilst we are looking for some skills and attributes to be already present, we are looking for a person with a good attitude toward learning, self-development and a forward-thinking attitude for the department and the business.

Food Hygiene Level 3 certificate. Understanding of safe food handling policies and procedures and dietary restrictions Knowledge of FSA business guidance

Experience of working to a budget

Experience of running a profitable catering operation.

Experience of running a kitchen including cooking meals to a high standard.

Excellent communication skills both written and verbal with a range of audiences. Strong interpersonal skills: able to liaise and work with a wide-ranging group of people and develop effective working relationships.

Highly organised; can prioritise and work well under pressure, manage conflicting demands whilst maintaining attention to detail and accuracy.

Experience of working directly with volunteers.

Experience of planning and executing catering operations. Good IT skills on Microsoft Office packages.

A level-headed and methodical nature.

A UK driving license and access to a car.

Job Type: Full-time

Pay: From 29,500.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking Sick pay
Schedule:

8 hour shift Weekend availability
Work Location: In person

Application deadline: 05/06/2022