Job Description

Training Lead

Fly Cup is a social enterprise which enables adults with learning disabilities and difficulties to access skills development, training and employment opportunities within the catering sector.

It provides its trainees with work experience through its cafe, bakery and outside catering services.

Do you have a background in Catering or working with people with Learning Disabilities and would like a new challenge? Then this maybe the role for you!.

Our Training Lead will provide all trainees with the bests learning experience for them in a work-based environment which may include facilitating them to gain qualifications. You are also required to plan, organise, direct and control the work operations in the kitchen, cafe and meetings rooms to ensure they run smoothly and are commercially viable.

Key Tasks and Responsibilities

These will include, but not limited to:

Catering and Hospitality

Carry out all duties required to deliver high quality catering products to meet the demands from customers in the cafe, outside catering and bakery goods. Create a customer focused environment Deliver and suggest ideas for promotions to increase sales for the catering operations and bakery products. Production of catering products will be achieved through working with, training, managing and directing trainees to ensure they are experiencing quality, work-based learning

Trainees

Ensure all trainees are supported to choose an area of work where they will take on responsibility for their work and help in training new trainees, those on a learning journey or working towards employment Conduct training and assessment with the learner in the working environment, using national occupational standards and evidence requirements, set by appropriate awarding bodies and sector skills councils to achieve their frameworks. Undertake activities with either individuals or groups of trainees to ensure their safety and facilitate their physical, emotional and educational development.

Health and Safety

Know and abide by Health and Safety regulations, policies and procedures within Fly Cup Enterprises Ltd and other company premises and be aware of good practice in the working environment

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Ensure all trainees are supported to choose an area of work where they will take on responsibility for their work and help in training new trainees, those on a learning journey or working towards employment

Staff

Line management duties including, carrying out 1:1 meetings

Deliver induction training for new staff

Identifying and ensuring staff are supported to keep up to date with training

Staff development and training plans

Ensure quality, open communication across the teams for who you are responsible

Skills, Knowledge and Attributes

Work experience in a catering establishment

Ability to plan and organise people at work

Ability to persuade and motivate

Ability to give and receive direction

Ability to give and receive feedback

IT skills

Ability to work with and support trainees in challenging situations with minimum supervision

Effective verbal and written communication skills

Energy, enthusiasm and stamina in the face of a difficult and challenging area of work

Willing to undertake / have A1 Assessor Award and to achieve this within 9 months of employment.

Personal Qualities

Empathetic and Supportive

- Shows genuine care for trainees' individual learning needs and emotional wellbeing.

Calm and Patient Under Pressure

- Maintains composure in a busy kitchen and during challenging training moments.

Professional and Organised

- Manages time, resources, and people efficiently, ensuring smooth day-to-day kitchen operations.

Motivational and Encouraging

- Inspires trainees to take ownership of their learning and build confidence through responsibility.

Flexible and Adaptable

- Responds effectively to changing priorities, trainee needs, and customer demands.

Detail-Oriented and Quality-Driven

- Committed to high standards in food production, safety, and customer service.

Honest and Trustworthy

- Acts with integrity and sets a strong example for trainees and team members.

Collaborative Team Player

- Works well with others across departments and fosters a positive, inclusive team culture.

Proactive and Creative

- Brings fresh ideas for promotions, product development, and improving the customer experience.

Continuous Learner

- Open to feedback and professional development

CLOSING DATE FOR APPLICATIONS TO BE RECEIVED - 31st October 2025

Job Types: Full-time, Permanent

Pay: 26,500.00-28,000.00 per year

Work Location: In person