Job Description

Salary

27,939 - 30,372 per annum (+5% shift enhancement)

Contractual hours

37

Basis

Full time

Region

South

Job category/type

CCTV & Community Alarms

Date posted

15/01/2026

Are you passionate about helping others and able to work under pressure?

New Forest District Council is looking for a vigilant, compassionate individual who is confident with modern technology, to join our team in our modern 24-hour control room. In this role, you'll help monitor over 120 cameras and support the delivery of our Community Alarm (Careline) service, which connects to over 2000 clients.

This is a unique opportunity to play a vital role in community safety, emergency response, and support for vulnerable residents.

What You'll Be Doing:

Monitoring over 120 CCTV cameras across public spaces and council assets to detect and respond to incidents Liaising with emergency services, including police control centres and officers, to support crime prevention and public safety Responding to Community Alarm (Careline) calls, assessing needs, and taking appropriate action, including contacting emergency services Installing, programming, and maintaining alarm units in clients' homes, ensuring their safety and peace of mind (a clean driving licence and access to a vehicle are required) Handling out-of-hours council calls and public enquiries professionally and efficiently Preparing and managing sensitive data, including CCTV footage, in line with data protection laws and operational codes of practice Operating and maintaining security systems, radios, and IT platforms, including Microsoft Office and specialist software

What We're Looking For:

Strong observational skills and the ability to remain focused and calm under pressure Excellent customer service skills for dealing with appointment preparation, scheduling and customer enquiries. Excellent verbal and written communication skills for incident reporting and customer interaction A professional, empathetic, and confident approach when dealing with vulnerable individuals or distressing situations Good level of IT literacy and the ability to learn and operate bespoke monitoring systems Physical dexterity for equipment installation and basic maintenance Ability to work independently and as part of a team, using initiative within established procedures Experience handling confidential information and understanding of data protection principles Willingness to work additional hours to cover leave or sickness when needed

Additional Information:

You'll be part of a 24/7 operation, contributing to a safer, more responsive community Enhanced DBS clearance is required due to the sensitive nature of the role Aptitude or personality assessments may be part of the selection process Travel expenses are reimbursed for home visits

Shift pattern:

We offer a

flexible shift pattern

, agreed in advance with Supervisors. Shifts are designed to provide full coverage, which means they may include

day shifts, night shifts,

across all seven days of the week. We aim to schedule shifts collaboratively, giving you as much notice as possible.

What's in it for you?

27,939 - 30,372 per annum (+5% shift enhancement) 23 to 24 annual leave days - plus an additional weeks equivalent after 5 years' service Bank Holiday working enhancement Local Government pension scheme and AVC provision On site parking Payment of professional or registration fees where these are required Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees) Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants Cycle to Work scheme which could save you around 40 percent on cycles and accessories

For more information and an informal chat about the role, please contact: Carrie Hesp or Becky Dann on 023 8028 5523 or email

controlroomsupervisors@nfdc.gov.uk

Closing Date:

11pm Friday 6th February 2026

Interview date

: Tuesday 17th February 2026