Job Description

Salary

26,403 - 28,142 per annum, pro rata

Contractual hours

15

Basis

Part time

Package

We offer a supportive environment in an organisation with flexible working hours and a Local Government Pension scheme. We believe in valuing diversity and are committed to equal opportunities as a Disability Confident Employer.

Job category/type

Economic Development

Date posted

08/10/2025

Job reference

REQ000363

2 x 15 hours

per week

posts (+ overtime) including uplift for nights and weekends

This is a fantastic opportunity to join our Barnstaple based CCTV team. The purpose of the role is to operate the Council's Public Space CCTV Surveillance System and the Out of Hours emergency telephone response service at designated times when the offices are closed.

CCTV makes a major contribution to the safety of streets but it's only as good as the team of operatives who work in the control room. Your vigilance, initiative and decisions will make all the difference. You should be enthusiastic and self-motivated with the ability to remain calm and focused when under pressure. You should have a keen eye for detail and good customer service skills as you will need to respond to customer queries arising from our out-of-hours service enquiries and liaise with partners such as the Police.

You will need to have:

A good general education and relevant experience An SIA license for CCTV, or be willing to undertake this qualification and other relevant training Experience in liaising with outside agencies e.g. Police, security staff, members of the public Experience operating and monitoring surveillance equipment and digital recording equipment Experience of computer systems, data base entry and a range of computer software Excellent written and verbal communication skills, able to follow procedures and instructions Effective customer care and social skills with evidence of delivering a high-quality customer focused approach Ability to work unsupervised Accurate and consistent with good observation skills Enthusiastic and self-motivated with the ability to remain calm and focused when under pressure Professional, prompt, courteous, considerate, diligent, and efficient in all tasks carried out and on all responses to service requests Ability to be flexible and work both nights and weekends as required


The right candidate will be passionate about working collaboratively with other agencies to make sure the town centre is a safe environment for businesses, shoppers, residents and visitors.

Interview Date: 3 November 2025

If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.