Job Description

JOB OVERVIEW
Mitie the UK's leading facilities management and professional services company are growing our IKEA Security Operations Centre and are looking for people to join us on a permanent basis. You do not need previous experience as full on the job training will be provided, including fully funded CCTV SIA licence. So, if you are an excellent communicator with a great telephone manner and computer knowledge then we want to speak with you!
Customer service, CCTV Operator, incident reporting
Main Duties

• To supervise the MITIE/IKEA ISOC team
• Report and present to the Account manager and Client
• Using CCTV to identify criminal behaviour happening with IKEA Units
• Supporting IKEA Co-workers on the phone
• Input of security and crime incident data into a central database
• Providing a high level of customer service to our client
• Engagement with the MITIE loss prevention team

WHAT WE ARE LOOKING FOR

• Excellent communication & customer service skills
• Ability to multi-task and prioritise daily workload
• Committed and motivated
• Experience of working as part of a team
• Reliable, trustworthy and enthusiastic

• 28,811 per annum working a 4 on 4 off
• Varied shifts of 11 Hours Monday to Saturday and 7 hours on Sunday, Shifts are between the working hours of 11am till 10pm Monday to Saturday and 10:30am to 5:30pm
• A competitive salary
• Very attractive retail discount through Mideals
• Training, career development & progression
• Additional benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free parking

Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.

Skills Required