Job Description

We are seeking a diligent and customer-focused CCTV Operator/Customer Services professional to join our dynamic team. In this crucial role, you will be responsible for monitoring live CCTV feeds to ensure the safety and security of our premises, staff, and visitors. Your keen attention to detail will help identify and report suspicious activities, respond to security incidents, and maintain accurate records and incident logs. You will also be expected to liaise with law enforcement or emergency services when required, ensuring all protocols are strictly followed. An understanding of data protection and confidentiality is essential as you will be handling sensitive information on a daily basis.
In addition to CCTV monitoring, you will provide exceptional customer service by assisting visitors, answering queries, and offering guidance both in person and via telephone or electronic communication. You will be a point of contact for both internal and external stakeholders, demonstrating professionalism, strong communication skills, and a friendly manner at all times. The ideal candidate will have previous experience in a security or customer service role, be comfortable working with surveillance technology, and possess strong problem-solving abilities. Flexibility to work shifts, including evenings and weekends, is required. If you are committed to maintaining a safe environment and delivering outstanding customer service, we would love to hear from you.

Skills Required