Job Description

Job Ref:

HOL1062

Branch:

Holiday Inn London Sheperton

Location:

Holiday Inn London-Shepperton, Shepperton

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

06/10/2025

Closing date:

08/11/2025

Job Summary:

The CE Assistant supports the planning, coordination, and execution of conferences, meetings, and special events. This role ensures that all administrative, logistical, and operational aspects of events run smoothly, delivering high-quality service to clients and guests.

Key Responsibilities:

Assist in the coordination of all event logistics including room bookings, catering, AV requirements, and event setup. Provide administrative support such as preparing proposals, contracts, event orders, and schedules. Liaise with internal departments (kitchen, housekeeping, AV/IT, operations) to ensure event requirements are clearly communicated and executed. Respond promptly to client inquiries and provide excellent customer service before, during, and after events. Conduct site visits and support event planning meetings with clients when required. Ensure event spaces are prepared to agreed standards and troubleshoot any issues that arise during events. Support the sales team with event follow-ups, feedback collection, and maintaining event databases. Maintain accurate records of bookings, schedules, and client preferences. Adhere to health and safety policies and ensure compliance during events.

Required Skills and Qualifications:

Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficient in Microsoft Office (Word, Excel, Outlook); experience with event software is a plus Ability to work well under pressure and adapt quickly to changes Attention to detail and a proactive approach to problem-solving Flexibility to work evenings, weekends, and holidays as required

Preferred Qualifications:

Previous experience in an events, hospitality, or administrative support role Knowledge of conference services, hospitality operations, or event planning

Working Conditions:

May involve standing or walking for long periods during event setup and execution Occasional lifting of materials or equipment * Variable working hours based on event schedules