Job Description

Are you a dynamic and motivated individual? Gemini Accident Repair Centres is seeking an energetic professional to join our Central Claims Customer Service team.

Key Responsibilities:

To act as the first point of contact for new customers and support Gemini ARC by managing work volume and deploying jobs to the appropriate bodyshop, dealing with queries from insurances companies and other relevant parties and making sure the different management systems we use are updated.

Main tasks

Make the initial call to new customers and book them in with the appropriate site. Triage jobs, to ensure they are being dealt with correctly and within the Service Level Agreements set out by our work providers. Action and respond to email queries from body shops, customers, insurance companies and other partners. Ensure all emails, phone calls and incoming claims are dealt with in a timely manner. Keep the management system updated and make sure that notes and dates are filled in correctly. Use knowledge of postcodes/areas and other tools to make the correct decision and reduce travel time when deploying a new job to a site. Understand and use any data provided by internal reports to manage workflow within the group and ensure targets are being met. Support team members to effectively manage the day-to-day workload. Ensure GDPR is being adhered to when speaking to customers, insurance companies and partners.
You will complete a range of shifts including 8am-5am and 9am-6pm a with an hours lunch. You will be required to work 1 in 3 Saturdays 8am-12pm.

TECHNICAL JOB KNOWLEDGE

The level and scope of technical knowledge will be discussed and agreed upon with your manager or team leader.

OTHER DUTIES

Due to the size and complexity of the establishments you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager to whom you have a reporting relationship.

BENEFITS:

30 days holiday including public holidays, plus additional days with service. Pension contributions. Recommend a friend technician bonus incentive. Long service awards. Colleague recognition scheme. Health cash plan: claim back medical costs. Rewards platform: high street discounts. Cycle to work scheme.
Job Types: Full-time, Permanent

Pay: 28,724.80 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Gym membership On-site parking
Experience:

Phone etiquette: 3 years (preferred)
Work Location: In person