Job Description

Join our fast-paced, high-growth luxury property rental group operating across five brands, including The Corporate Housing Partnership, StarHost Residences, Harbour Escapes, Country Escapes and Portico Residences. We specialise in high-end accommodation for corporate, healthcare, construction, and insurance clients, delivering exceptional service across both short- and long-term stays.

We're looking for a full-time

Central Guest Services Executive

to join our fun, dynamic and friendly team. Focused on making sure that our guests have absolutely everything they need for a luxury stay, you will go above and beyond to exceed our guests expectations. You will be the key contact for our guests once their booking has been confirmed by our Reservations team, working closely with our operations teams working in each of our locations.

What You'll Do:

Deliver outstanding service to ensure guest satisfaction and encourage positive reviews. Contact guests (at least one week prior or earlier for long stays) to introduce yourself and assist with planning. Coordinate personalized check-ins, gather all guest preferences, and communicate special needs to Operations. Set up and manage WhatsApp groups for seamless communication throughout the guest journey. Gain in-depth knowledge of each property and surrounding area to support guests with accurate advice. Organize special touches (e.g. cards, gifts, daily calls) to enhance the guest experience. Conduct pre-arrival quality checks and handovers with Operations. Personally handle check-ins and tours for high-value bookings. Request and share guest feedback. Handle property maintenance issues, including scheduling and vendor coordination. Manage guest damage disputes with care and professionalism. Be the first responder for guest complaints, escalating when needed and handling with empathy. Support on-site teams with check-ins, property checks, and contractor access. Support compliance and safety processes across properties.

Who We're Looking For:

You should have previous experience in a high-end hospitality guest liaison role, with a strong passion for delivering exceptional service that exceeds guest expectations. High attention to detail, a positive and confident attitude, and consistently personable behaviour with both guests and colleagues are essential. You must be able to maintain high standards, follow strict procedures, and deal with guest issues calmly and professionally, in a busy sales office environment.

Essential experience:

2 + years in high end hospitality in a guest facing role

2 + years in checking in processes/ reservation management/ concierge/customer service

Remuneration

Competitive remuneration package

Substantial commission and bonus incentives available for teams delivery of targets

Full time hours, 5 days out of 7 on a rota basis to include weekends.

Holiday allowance initially at 28 days (including bank holidays)

Staff can benefit from 'staff stays' in line with the Company's Staff Stay Scheme

Company laptop and I phone

Casual dress

Modern, open plan office space with free hot drinks and discounts at local food concessions

Job Types: Full-time, Permanent

Pay: 14.00-15.00 per hour

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Additional leave Company events Company pension Discounted or free food Employee discount On-site parking Transport links
Schedule:

Every weekend Monday to Friday
Work Location: In person

Reference ID: CHP - CRC2025