Job Description

At Bluecrest, we're more than a health assessment provider -

we're the health intelligence company.

Since our founding in 2012, we've been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights.



Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the

UK's leading health intelligence company

, delivering vital health insights to over a million people every single day.

We're proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.

Position:

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Central Operations Manager

Worthing, West Sussex

Full time, Temporary - 9 Month fixed term contract/Maternity Cover

Up to 40,000 per year (pro rata) plus a 5,000 performance-based bonus (paid annually - pro rata depending on length of contract)

Led by Kim, you'll spend your time overseeing the daily management of operations for our Field Support Team; Emily, Abbie, Tara and Issy, and our Resource Planner; Becca.



Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you'll bring strong communication, collaboration and a high level of leadership and support.



You'll be directly responsible for ensuring the efficiency and effectiveness of the field team daily operations, remote workforce scheduling and our business processes. You'll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.



If you're ready to make a meaningful impact, then we're ready for you. 7

What can we offer you in return?

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Balance & Support

Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours) (this will need to be amended if dependant on role, part time/full time/department) Company Sick Pay Scheme Enhanced Family Leave

Learning & Development

Apprenticeship Schemes Career Development Opportunities Bluecrest Academy for Aspiring Managers Leadership Development Programme 24/7 Learning Library - accessible for everyone!

Financial & Lifestyle

Salary exchange pension Employee Charity Sponsorship Scheme Retail and Leisure Discounts Home Office Allowance Sophos @Home Protection Employee Assistance Programme

Health & Wellbeing

Discounted Gym Membership Cycle to Work Scheme Four Free Health Assessments per year for yourself, family or friends 50% Off Additional Health Tests Life Insurance

After qualifying period & subject to terms and conditions and/or eligibility.*

Your day-to-day duties will include..

Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivity Leading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant Managing and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvement Monitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred Collaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements Ensuring compliance with all relevant regulations and standards Identifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planning Championing continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery Preparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment Resolving remote work challenges, including technology access, communication barriers, and service continuity issues Ensuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standards Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff members Forecasting future resource needs, aligning workforce planning with business growth and project timelines Maintaining and optimising resource planning systems, ensuring data accuracy and usability Providing training and guidance on resource planning tools and processes, promoting consistency and capability across teams Preparing and presenting regular reports on resource utilisation and planning to senior management Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources Participating in the on-call rota, ensuring operational leadership and support outside of standard working hours

The hours

37.5 hours per week These hours can fall any times between 6am and 10pm These hours can fall any days between Monday and Sunday Hours will be allocated to you based on requirements/need On call hours will be required on a rota basis for this role Hybrid - 2 days per week in the office (Tuesday and Wednesday) Full time, Temporary Maternity Cover contract - 9 months minimum with the possibility of extension.

Requirements:

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What we need you to have

Minimum 2 years' experience in a senior operational leadership role, demonstrating strong people management and service delivery oversight Proven ability to lead geographically dispersed teams, including remote and field-based staff, ensuring consistent performance and engagement Exceptional communication and stakeholder engagement skills, with the ability to influence, negotiate, and build collaborative relationships across all levels Advanced planning and organisational capabilities, with experience managing complex, multi-site operations and resource allocation High-level analytical skills, with the ability to interpret data, identify trends, and drive evidence-based decision-making Resilient and solutions-focused, able to manage competing priorities, resolve operational challenges, and maintain service continuity under pressure Confident and professional communicator, both written and verbal, with a natural ability to engage others and foster trust Proficient in Microsoft Office Suite and operational systems, including resource planning tools, communication platforms, and performance dashboards Accountable and dependable, with a strong sense of ownership and responsibility for outcomes and team performance

What we'd like you to have

Experience in resource management or workforce planning, within a healthcare or service-based environment would be desirable Knowledge of digital tools and technologies that support remote work, operational efficiency, and team collaboration Experience contributing to CQC inspections or audits, with a clear understanding of regulatory expectations and evidence gathering

Other information:

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Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.



Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We're excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work -- because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy -- it's part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs--including those considered 'spent'--must be disclosed as part of the application process. We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding. Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect. * Please be aware that we are currently unable to offer visa sponsorship for this position.