Job Description

Join BT as a Cental Resourcing Co-ordinator.
Location: Sheffield Endeavour
Salary: 31,006
Why BT?
We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.
Why this role matters
The Business Field Service Central Resourcing Co-ordinator plays a critical role in ensuring operational excellence across Business Engineering teams. Working as part of the project team, supporting the front door, to ensure that large scale and complex delivery projects are executed in line with customer and business expectation. Whether through direct labour or third-party support, the Co-ordinator ensures the unit consistently meets service targets, delivering Right First Time (RFT) outcomes and maintaining high Trustpilot scores. Additionally, they take ownership of supporting field capacity levels, safeguarding the correct shrinkage to keep service delivery on track.
This position is essential for driving efficiency, reliability, and customer satisfaction across the organisation.
What you'll be doing

• Build and enable engineering project activities utilising the Salesforce platform.
• Create and implement resource deployment plans to maximise utilisation, profitability, and customer satisfaction.
• Collaborate with the Delivery & Governance Leads and Area Managers to review work, delivery timescales, and expectations.
• Monitor and highlight gaps between customer demand and field capacity/skills, escalating where necessary.
• Support lifecycle of field project requests, including compliance, in-life management, and performance reporting.
• Manage planned absences and leave groups, including overrides, sensitive periods, and Christmas schedules.
• Handle customer escalations and jeopardy-manage capacity issues using all available resourcing solutions.
• Manage third-party resource requirements and validate costs and FTE for projects.
• Drive continuous improvement in processes, reporting, and tactical resource planning.

What skills you'll need

• Strong experience with Microsoft Excel and Word (essential).
• Excellent verbal and written communication skills.
• Proven experience in resourcing planning, with strong problem-solving ability.
• Ability to make key decisions in high-intensity situations, including resource allocation and invoking escalation processes when necessary.
• Strong stakeholder management skills and ability to build collaborative relationships internally and externally.
• Customer-focused mindset with a drive for continuous improvement and process simplification.

Benefits:

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% .
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer's leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes .

A Few Points To Note:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don't Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Skills Required