Job Description

To apply for this role please visit the college website to complete an online application form www.riverside.ac.uk/jobs-vacancies/index.html or email hr@riversidecollege.ac.uk to request an application pack. Please note that CVs will not be accepted as an application. This post is subject to an enhanced DBS Disclosure paid for by the employer and online checks.

This post is full time term time only. Closing date for applications is 12 noon 25th November

Main Purpose of Job

To work across support areas of the college offering excellent customer service and administration support. Primarily based in the Learning Resource Centre helping learners access materials, use e-learning resources and to providing guidance and support to students on an individual or group basis. Development of e-learning resources using software applications such as Adobe Creative Cloud including Photoshop, Premier Pro and Aftereffects. Supporting Reception and Print and Post Room as required.

Support for Students

LRC:

To supervise and support the Learning Centre users in accessing the full range of resources, facilities and equipment.

To assist in the acquisition, development, display, promotion and circulation of learning resources including e-learning resources.

To maintain high standards of learning and behaviour throughout the Learning Resource Centre and ensure that all users are able to work safely and make effective use of the environment and resources.

To take responsibility for the development of a range of digital and non-digital resources to support students at all levels with their learning.

To provide support to Learning Centre users and to supervise their use of the resources and facilities.

To utilise manual and computerised booking systems for materials and equipment.

To demonstrate and support the use of specialist learning tools and resources such as the Virtual Learning Environment, e-books and other learning technologies.

To establish positive relationships with students to help them utilise learning resources independently.

To assist teachers in the development and delivery of e-learning resources using the Learning Centre facilities.

RECEPTION:

To ensure all visitors are greeted in a professional manner

To ensure all telephone calls to the college are responded to and appropriately redirected

To issue examination certificates as per college procedures

To ensure queries from visitors/callers are appropriately redirected

To take messages and ensure they are passed to the relevant member of staff

PRINT/POST ROOM:

To offer an excellent and professional service to support all staff in providing learning materials for students

To ensure that the colleges incoming and outgoing post is dealt with in an effective and professional manner

To deal with staff requests such as printing, photocopying, creating booklets and laminating in a timely and professional manner

Personal Development

To undertake staff development and attend staff meetings as required and requested

To undertake continuous professional development

To undertake such cross-college responsibilities as may from time to time be ascribed to the post.

Additional Duties

To respond flexibly to the varied requirements of a fast-changing environment.

To perform a range of general administrative duties as required.

To provide exceptional levels of customer service to all staff, students and visitors

To actively participate in college enrolment, recruitment, open events and other activities.

To promote and safeguard the welfare of young people and vulnerable adults at the college

To accept flexible redeployment and reallocation of duties commensurate with the level of the post.

Qualifications

GCSE grade 9-4 in English and Maths

High Level of literacy, numeracy and ICT

Knowledge/Experience

Clear understanding of customer service & administration

A knowledge and keen interest in digital learning technologies

Strong ICT skills and able to demonstrate competence in using the Microsoft Office Suite

Experience of effective team working and promoting positive relationships

Knowledge of safeguarding issues

Knowledge of equality and diversity issues

Skills/Attributes

Excellent communication skills and able to communicate with a wide range of different people

Enthusiastic and willing to learn and progress

Ability to accurately identify customer needs and respond appropriately

Ability to use initiative and work independently

Customer focused and attentive to meeting individual needs

Flexible approach and willingness to respond to change

Logical and proactive approach to problem solving

Ability to work under pressure

Additional Requirements

Willingness to work flexible hours

Participation may be required outside normal working hours including evenings and weekends

Post Information

Reports through Team Leader to Head of HR & Central Services

This post is for 37 hours per week, term time only

Salary - 26,889 - 28,299 pro rata per annum (actual salary 22484 - 23663)

The post holder will be required to work at both the Riverside and Cronton sites

The post holder will undertake all duties and responsibilities in compliance with regulatory, legislative and college procedural requirements.

Job Types: Full-time, Permanent

Pay: 26,889.00-28,229.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person