Job Description

Customer Support Unit Administrator

Location:

Harlow, Essex

Employment type:

Permanent

Working Pattern:

35 hours per week, Monday-Friday, 9am-5:00pm

We're looking for an

Administrator

to support our Central Support Unit team.

As an administrator, you will be handling a first line response for all external and internal clients, including telephone and emails. You will be required to provide administrative support to the management team and field agents and be part of the first line telephony response for Dealers and Policy Holders.??

The role

The key responsibilities you could be looking after include:

Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales agents/Dealers Deal with all general enquiries within your 'agreed level of knowledge' from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the front-line support tickets and provide solutions for all clients Ensure that proposed business processes are in line with best practices from an insurance and financial perspective Assist with the change management during the transformation phase Provide professional corporate image to all company contacts Effective allocation of company correspondence (written/oral) All aspects of SMART UK business/systems. Other reasonable duties as required.

Our ideal candidate

A confident self-starter with the ability to build effective relationships An effective communicator both written and oral Resilient under pressure and comfortable in a changeable, fast paced environment The drive and determination to achieve goals Team player - able to work on own initiative, as well as part of a team Target driven - able to work to achieve key performance indicators and service level agreements set for the team

Essential Knowledge and Experience

Essential:

Basic knowledge of Microsoft packages Good understanding voice/soft skill Customer service experience Experience in an administrative role and/or environment
Preferred:

Experience in a Financial Conduct Authority regulated environment
Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.

Join the AutoProtect Group and Shape the Future

Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.

Our diverse business includes four key branches:

AutoProtect: Recognised for its outstanding warranties and value-added insurance products. Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network. DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers. iComply: Specialised compliance consultancy serving the automotive sector.
We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.

Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider's view of life at AutoProtect Group on our LinkedIn Life page.

Please note we are not working with agencies at this time.

Job Types: Permanent, Fixed term contract

Pay: 22,932.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free parking On-site parking
Work Location: In person