Job Description

Salary:

Competitive plus benefits

Type of work:

Permanent

Location:

Glasgow

About the role



We're recruiting for a Summer Telephonist for our Centralised Reception team at our Hillington Head Office in Glasgow.

We offer:

33 days' holiday

Private healthcare

Generous employee discounts

Life assurance

Training opportunities

Maternity and paternity packages

Flexible leave

...and much more!



Hours



Temporary over the summer months.

Full time:

Monday - Friday 9am - 5pm



About the role



As a Telephonist, you will ensure our customer enquiries are dealt with in a friendly, professional manner and that the customer experience is seamless from start to finish.



This role would suit someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible.



Day-to-day duties



Managing a very large volume of customer calls for the Group

Ensuring calls are dealt with effectively and efficiently

Answering inbound calls for both sales and service customers.

Providing the highest level of customer service

Making outbound calls when required

Logging information and managing internal systems

General administration duties when required

Communicating with branches, management and stakeholders throughout the business



Essential skills and experience



A fantastic telephone manner

A genuine interest in delivering excellent service

Good computer literacy and accurate keyboard skills

The ability to work well under pressure

The confidence to work independently and also as part of a team

High attention to detail



Nice to have but not essential



Knowledge of Cisco, however, full training will be given

Previous call centre experience

Previous customer service experience



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



LinkedIn

Facebook

X

Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance