Job Description

A fantastic opportunity has arisen to join the National Animal Welfare Trust's team at our Hertfordshire Centre as a Centre Administrator.

You will be working for a charity that never stops caring for its animals and people. We believe every pet deserves a chance to thrive in a loving home. Across our five rescue and rehoming centres across the south of England, we care for homeless and unwanted cats, dogs, rabbits, and guinea pigs - helping them find the families they've been waiting for.

Location:

NAWT Hertfordshire, Tylers Way, Watford-By-Pass, Watford, Hertfordshire, WD25 8WT

Hours:

24 hours per week, on a bi-weekly rota working Tuesday, Wednesday one week and Monday, Wednesday, Saturday and Sunday the following week.

Salary:

12.21 per hour

Closing Date:

22nd September 2025

About the role

You will provide a friendly and professional first point of contact for all visitors, callers, and adopters at the rescue and rehoming centre. The Centre Administrator plays a key role in supporting daily administrative operations, maintaining accurate records, and ensuring the smooth and efficient running of a busy reception.

Key Responsibilities

Reception Duties

Greet and assist visitors, volunteers, and potential adopters in a warm, welcoming, and professional manner. Handle incoming phone calls, emails, and enquiries, directing them appropriately and providing accurate information. Maintain the reception area, ensuring it is tidy, welcoming, and stocked with relevant literature. Support the processing of adoption and relinquishment enquiries, offering guidance on procedures and next steps.

Administrative Support

Maintain up-to-date electronic records of animals and adopters' details, booking appointments and microchip database management. Assist with the preparation and filing of adoption paperwork, contracts, and other administrative documents. Responsible for end of day cashing up and keeping accurate financial records relating to income and petty cash. Process and record payments and donations, issuing receipts and maintaining financial records. Handle incoming and outgoing post, deliveries, and correspondence. Maintain filing systems and ensuring compliance with data protection regulations (e.g. GDPR).

Communication & Coordination

Work closely with the animal care teams, and volunteers to ensure consistent communication and coordinated care. Support with centre communications, such as updating notice boards and assisting with newsletters or social media. Provide general administrative assistance to the Centre Manager or senior staff as required.

Customer Service & Public Engagement

Provide a compassionate, informative, and helpful service to members of the public, especially those surrendering or adopting animals. Provide accurate information on adoption procedures, the animals in our care and the work of the centre. Assist with open days, fundraising events, or educational visits as needed.

Person SpecificationEssential

Previous experience in a reception, customer service, or administrative role. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Confident using Microsoft Office and basic database systems. Ability to multitask and work under pressure in a busy environment. Ability to remain calm and compassionate when dealing with sensitive or emotional situations. A genuine passion for animal welfare. Willingness to work weekends and public holidays on a rota basis

Desirable

Experience working in a veterinary, rescue, or animal-related environment. Knowledge of animal breeds, welfare standards, or rehoming procedures. Experience using shelter management software (e.g. Patch). Knowledge of rehoming procedures and animal care best practices.

Working Conditions

Uniform is provided Emotional resilience when dealing with sensitive or emotional situations.
So, if you are the kind of person who enjoys a busy and varied role, with an empathy for the aims of NAWT, and would relish the opportunity to gain lots of experience within animal welfare - this may be the job for you!

As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:

33 days annual leave inclusive of bank holidays rising to 38 days after 5 years of service (pro-rated for part time employees) Group Life Assurance Scheme Contributory Pension Scheme Employee Assistance Programme and access to Wellbeing Resources.
We are an inclusive organisation and are committed to providing equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from the communities we work in. Selection for roles will be based on individual merit.

If you feel you have the right skills to be a successful Centre Administrator at our Hertfordshire centre, please send your CV with your cover letter, outlining how your experience and interest connect to our position.

Please note we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged. Unfortunately, we are only able to make contact with those applicants who will be invited to interview.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 24 per week

Benefits:

Company pension On-site parking
Work Location: In person