Job Description

James' Place Liverpool, Centre Manager

Job Title:

Centre Manager, James' Place Liverpool

Salary:

c. 33k per annum

Hours of work:

37.5 hours per week, Monday to Friday

Contract type:

12-month fixed term contract, starting from 1st September 2025 with the potential to become permanent

Reports to:

Head of James' Place Liverpool

Location:

Liverpool, Catharine Street, L8

The Charity

James' Place works to save the lives of men in suicidal crisis. We are a charity offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. James' Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn't find it.? ? James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James' Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. The first James' Place opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over 10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James' Place in Birmingham. We have treated over 3,600 men in suicidal crisis to date.

The Opportunity

We are seeking a driven and experienced manager to oversee the operational side of our Liverpool Centre. This is a pivotal role within the team which focuses on coordinating activity across the service to ensure the safe and effective delivery of our intervention. The successful candidate will manage the day to day running of the James' Place centre, with oversight from the Liverpool Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James' Place are welcomed warmly, within the expected timeframe and according to our values.

Key Responsibilities

Day-to-day Centre Operations

Manage and lead the Clinical Administration team, and support the wider team Maintain and manage the physical environment of the centre to ensure it remains a high quality, clean and welcoming environment Work with the Head of Centre to influence and drive the culture of the centre, in accordance with our values Monitor and maintain a safe, healthy and secure working environment and acting upon any healthy safety risks, including operation of practice appliances - heating, lighting, telephone equipment, security equipment, computers, photocopiers, lock and unlock premises, and set (unset) alarm system Contact with people who are distressed, maintaining a positive approach with all people who are seeking support from our services Dealing with enquiries, making appointments, including online referrals ? Supporting clients to access information about other agencies or helping them to contact other organisations Build and maintain positive working relationships with IT contractors, ensuring service continuity and raising any performance issues in a timely and professional manner General tidying and management of office, reception and public areas (including our garden space)

Administrative Responsibilities

Maintain an effective appointment and room allocation system, ensuring all the resources at James' Place are used efficiently Collate and gather information to support the effective evaluation and monitoring of James' Place Facilitate team meetings and caseload review meetings taking minutes when needed Work with the administrative team and with SMT to ensure that the charity's work is run effectively and safely Make and record payments, invoices and bills in accordance with James` Place policies and procedures Liaise with the Head of Finance to ensure the Centre's operations run to budget Provide administrative support and diary management to the Head of Centre Liverpool and SMT, as required

Line Management

Manage, support and lead the Clinical Administration team, encouraging staff to develop and grow Conduct regular supervision meetings, probationary reviews and appraisals as required Provide support to access training and other developmental activities Confidently identify and sensitively communicate areas for development Support staff wellbeing

Volunteer Management

Line manage existing volunteers including Mentors and Peer Support Group Facilitator(s) Manage the strategy for the recruitment and retention of volunteers Identify and develop new volunteering opportunities, matching the skills, experiences and expectations of volunteers to available positions Arrange training opportunities as appropriate Conduct performance review or evaluation Develop ways to reward and recognise volunteer contribution ? Keep appropriate records as required Roster and organise volunteers

Project Work

Actively and effectively contribute to project work across the organisation in collaboration with other teams, including the Clinical Quality Action Plan (CQAP) Lead on any resourcing, building or administrative improvements that are required for the effective running of our Liverpool Centre, including internet and space maximization projects Support the delivery of a peer support group for men who have completed our intervention

Fundraising, Outreach and Partnerships

Work with the Head of Centre and therapists to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention Facilitate, plan and review project work across the Liverpool centre regarding small outreach projects, engaging and sustaining referral partners Support the Head of Centre and therapists to establish and sustain key referral partnerships Work with the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Person Specification

This role requires someone with excellent organisational, problem-solving and interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the local team and wider charity outside the Liverpool centre to ensure we have consistent, strong, and effective systems in place. This would include other Centre Managers in other James' Place centres in the UK, the Senior Management Team, and potentially trustees.

We are looking for a forward thinking and proactive individual with experience of both people and operational management. The successful candidate will align with the James' Place values of Focus, Respect, Bravery, Professionalism, Compassion, Collaboration and Hope, and be able to demonstrate these through everyday practices including supportive leadership and line management.

Your management and administrative skills will be highly valued in sustaining the clinical operations of James' Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.

The Centre Manager will often meet the men who come to James' Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

This is a fixed term role covering a 12-month secondment, with a possibility of becoming permanent.

Essential

Experience managing and leading teams and individuals Excellent administrative and office management experience Strong communication skills, both written and verbal Excellent interpersonal skills with the ability to manage difficult situations Good line management skills and experience Able to supervise and train volunteers Able to prioritise workload (self and others) and meet deadlines Self-motivated, uses own initiative and forward-thinking Good time management Ability to promote equality, diversity and inclusion in the workplace Knowledge and understanding of safeguarding procedures Knowledge of service governance and evaluation Commitment to working with men who are experiencing a suicidal crisis and their supporters An ability to maintain up to date service user records in line with James' Place standards An ability to maintain own personal safety and the safety of others within the centre

Desirable

Experience of working in a therapeutic environment or health-based setting First Aid (Mental Health and Emergency) training Fire Marshal training Good presentation skills

We offer

Generous pension scheme Family friendly policies Death in service insurance scheme Generous leave entitlement including enhanced holiday allowance with incremental rises after qualifying period

How to apply

To apply, please submit your CV with a cover letter explaining why you are applying for this role to ASKHR@jamesplace.org.uk. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4.

Closing date: 9am Friday 11th July

Interviews will be held in person on Monday 21st July.

If you wish to discuss the role further before applying, please call 0151 303 5757 and ask to speak to Leah.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

James' Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker, or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Job Types: Full-time, Permanent

Pay: 33,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 11/07/2025
Expected start date: 01/09/2025