Job Description

Job Details:
Job Reference: HCC622017
Salary Range: 25,186 - 26,244 per annum
Work Location: Calshot Activities Centre, Calshot
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 7 September 2025
Are you a confident communicator with a passion for customer service? Do you thrive in a fast-paced environment where your work directly contributes to commercial success that's leads to rewarding experiences for customers? If so, we'd love to hear from you!
The Role:
As a Centre Support Administrator - Groups, you'll be a key member of the Customer Engagement Team at Calshot Activities Centre. You'll manage group bookings from initial enquiry through to post-visit follow-up, ensuring a smooth and professional experience for all customers. Your role will be central to driving income, securing repeat business, and supporting the Centre's commercial performance.
This is a varied and rewarding role that combines customer service, administration, and financial responsibilities. You'll also contribute to the development of new business opportunities and help deliver strategic performance targets.
What you'll do:

• Acting as the first point of contact for group booking enquiries
• Preparing quotes, processing bookings, and managing customer communications
• Ensuring timely payments and maintaining accurate records
• Driving income generation and commercial targets
• Contributing to service improvements and system development
• Assisting with financial processes including invoicing, procurement, and banking
• Supporting events, facilities, and wider Centre operations as needed

What we're looking for:

• Strong administrative and customer service experience
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and booking systems
• Ability to manage multiple tasks and meet deadlines
• A proactive, flexible, and team-oriented approach

Why join us?
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and .
Additional Information:
Centre Support Administrator
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Carolyn Coy, Business Support Manager on 02380 892077
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.