Job Description

IASME is a cyber security certification company based in the beautiful Malvern Hills, with offices in Belfast and Dalgety Bay, near Edinburgh. We work with over 900 cyber security experts to help organisations improve and show their cyber security. We also certify connected devices and ships of all sizes around the world. Through the Civil Aviation Authority's ASSURE scheme, we help the aviation industry manage their cyber security risks.

At IASME, we are a friendly and inclusive company. We believe in diversity and welcome applications from people of all backgrounds. We value the skills and experiences that people of all ages bring to our team. We also support parents who are returning to work after taking time off to raise children.

This role offers a mix of working from home and in the office. You will need to come to our Malvern office at least one day a week. A BPSS (Baseline Personnel Security Standard) check will be required for this role.

As the Certification Technical Support Manager, you will lead a talented and diverse team, fostering a culture of collaboration, innovation, and excellence. You will mentor team members to develop their skills and support their career progression. Combining strong technical expertise with exceptional soft skills, you will confidently create and deliver engaging presentations to a range of audiences, ensuring complex information is communicated clearly and effectively. Highly organised and adaptable, you will proactively oversee the day-to-day operations of the certification technical support team, ensuring processes run smoothly and efficiently while keeping the team motivated, focused, and prepared to tackle challenges. Your leadership will inspire confidence and drive the team to achieve their full potential.?

Responsibilities:?

Proactively manage the Certification Technical Support Team, ensuring effective operations and high performance. Provide technical support to assessors and applicants for Cyber Essentials and all IASME certification schemes. Collaborate with scheme managers to deliver internal and external guidance on Cyber Essentials and IASME certification schemes. Manage and mentor the Certification Technical Analysts, supporting their development and career progression. Deliver technical support and remedial training for assessors identified through the moderation process. Deliver monthly webinars for assessors, ensuring consistent communication and knowledge sharing. Identify trends and recurring issues in service desk calls, to improve processes and enhance service delivery. Undertake additional duties as required to support the organisation's objectives and adapting to evolving priorities.
Competencies Required:?

Leadership and Team Management:?Proven ability to lead and inspire a team, driving collaboration, professional growth, and high performance. Technical Expertise:?Knowledge of IASME certification schemes and IT systems, with the capability to provide technical support and guidance to assessors and applicants. Communication Skills:?Exceptional verbal and written communication skills, with the ability to deliver clear, engaging presentations and explain complex technical concepts to both technical and non-technical audiences. Problem-Solving and Analytical Thinking:?Strong analytical skills to identify trends in service desk calls, resolve issues effectively, and implement process improvements to enhance service delivery. Organisation and Time Management:?Excellent organisational skills with the ability to manage multiple priorities, ensuring the smooth operation of the service desk and timely delivery of objectives. Interpersonal Skills:?Approachability, and the ability to build and maintain positive relationships with team members, stakeholders, and clients. Adaptability and Resilience:?Flexibility to adapt to changing priorities and resilience to perform effectively under pressure while maintaining a high standard of work. Training and Development:?Proven experience in delivering training and mentoring, with a focus on supporting team members' career progression and skill development. Attention to Detail:?A meticulous approach to ensuring compliance with scheme requirements and maintaining the quality and accuracy of service delivery. Knowledge of Compliance and Standards:?Understanding of industry standards and regulations, particularly in cybersecurity and data protection ensuring alignment with best practices.
Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Free flu jabs Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay Work from home
Schedule:

Monday to Friday No weekends
Work Location: Hybrid remote in Malvern WR13 6PL