Title: Customer First Resolution Team Advisor Income Maximisation and Welfare
(Lewes District and Eastbourne Borough Councils)
Base: Home Working, Lewes/Eastbourne Office
Grade: Band C
Salary: 26,394 to 27,685 a year
Hours: 37 hours a week
Contract: Permanent
Are you passionate about providing excellent customer service and ensuring the best possible outcome is delivered? Are you a good team player? Do you have a willingness to learn? If so, we would like to hear from you.
An exciting opportunity has arisen within our Income Maximisation and Welfare team where we are looking to fill roles within our department, focusing on:
Income (Council Tax/Business Rates)
Be a part of our thriving Income Maximisation & Welfare team where you will be part of a dynamic and supportive team that values your contributions and fosters professional growth.
You will Interact with customers across multiple channels to process customer requests and queries, deliver core processes efficiently and effectively and provide a continuously improving service to our customers.
The successful candidate will have current or recent experience in a customer service environment and have a good level of IT competency.
We offer an excellent package of benefits including:
Competitive starting salary 26,394
Full training
Career development opportunities
Enrolment in the Local Government Pension Scheme
Hybrid working
A generous annual leave entitlement starting at 26 days annual leave per year and increasing with service
Employee benefits including free eye test and flu vaccination
Discounted membership at local leisure centres
Cycle to Work salary sacrifice scheme
Confidential Employee Assistance Programme
Closing date
: 7th November 2025 at midday
Job Types: Full-time, Permanent
Pay: 26,394.00-27,685.00 per year
Benefits:
Casual dress
Cycle to work scheme
Flexitime
Work from home
Work Location: Hybrid remote in Eastbourne BN21
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