Cfrt Advisor Income Maximisation & Welfare

Eastbourne, ENG, GB, United Kingdom

Job Description

Title: Customer First Resolution Team Advisor Income Maximisation and Welfare



(Lewes District and Eastbourne Borough Councils)



Base: Home Working, Lewes/Eastbourne Office



Grade: Band C



Salary: 26,394 to 27,685 a year



Hours: 37 hours a week



Contract: Permanent



Are you passionate about providing excellent customer service and ensuring the best possible outcome is delivered? Are you a good team player? Do you have a willingness to learn? If so, we would like to hear from you.

An exciting opportunity has arisen within our Income Maximisation and Welfare team where we are looking to fill roles within our department, focusing on:

Income (Council Tax/Business Rates)

Be a part of our thriving Income Maximisation & Welfare team where you will be part of a dynamic and supportive team that values your contributions and fosters professional growth.

You will Interact with customers across multiple channels to process customer requests and queries, deliver core processes efficiently and effectively and provide a continuously improving service to our customers.

The successful candidate will have current or recent experience in a customer service environment and have a good level of IT competency.

We offer an excellent package of benefits including:

Competitive starting salary 26,394

Full training

Career development opportunities

Enrolment in the Local Government Pension Scheme

Hybrid working

A generous annual leave entitlement starting at 26 days annual leave per year and increasing with service

Employee benefits including free eye test and flu vaccination

Discounted membership at local leisure centres

Cycle to Work salary sacrifice scheme

Confidential Employee Assistance Programme

Closing date

: 7th November 2025 at midday

Job Types: Full-time, Permanent

Pay: 26,394.00-27,685.00 per year

Benefits:

Casual dress Cycle to work scheme Flexitime Work from home
Work Location: Hybrid remote in Eastbourne BN21

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Job Detail

  • Job Id
    JD3948678
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Eastbourne, ENG, GB, United Kingdom
  • Education
    Not mentioned